JDate.com Phone Number

+1 877-453-3861

Customer Service

Contact Number

3mins

Average Wait Time

on hold with JDate.com

Alternative JDate.com Contact Methods

N/A
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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Avg. Response Time on 6ya
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How Effective is JDate.com Customer Service?

Issues Resolved
13%
How often JDate.com resolves issues
N/A
Get better support!
Avg. Call Duration
02:29mins
How long it takes JDate.com to resolve
N/A
Too slow? Fix it now!

Why People are Calling JDate.com

Top Reasons

19%

Account

17%

Activation/Cancellation

8%

Payments and Charges

5%

Request for Information

51%

Other

JDate.com: +1 877-453-3861 Information

Phone Info Details
Phone number to dial +1 877-453-3861
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm EST
Best time to dial 2pm
Average wait 3 minutes
Alternate methods phone, web

More JDate.com Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

877-453-3861

12 minutes

Customer Service

https://www.jdate.com/contactus

12 hours

copyright@spark.net

copyright@spark.net

N/A

dataprotection-en@jdate.com

dataprotection-en@jdate.com

N/A

lawenforcement@spark.net

lawenforcement@spark.net

N/A

JDate.com Contact Info

Phone Number:
+1 877-453-3861

Email Support:
support@jdate.com

Twitter:
@Jdate

Facebook:
facebook.com/JdateUS

JDate.com Phone Numbers

Customer Service: 877-453-3861

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Everything you need to know about Contacting JDate

JDate is an online dating website and app exclusively for Jewish individuals. With over 750,000 active monthly users, JDate is one of the top demographically focussed online dating platforms, receiving many customer support requests every day.

Best methods to contact JDate

JDate offers various methods for users to get in touch with customer support. In total, there are two ways to contact JDate.

  • JDate offers a toll-free number for users across the globe to get in touch with the support team. Dial +1 877-453-3861. The average waiting time is 4 minutes.
  • JDate’s online help desk is also available to users for a detailed conversation regarding complex issues. You can contact the help desk via jdate.com.

Calling JDate customer service

There are various reasons for people to call JDate Customer Support. These include:

  • Hacked accounts
  • Suspended accounts
  • Canceling service
  • Billing dispute
  • Speaking to an agent
  • Subscription issues
  • Login issues

Tips for calling JDate Customer Service

For an effective and productive call, follow the steps below:

  • Call during the working hours i.e. 9 a.m. - 5 p.m EST. The best time to call them is 1:15 p.m.
  • Keep the necessary documents with you. Have your billing copies, account details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling JDate Customer Service

Customers had several complaints regarding JDate customer service. Some of the common reviews are:

  • Unresponsive agents
  • The user account was deleted instead of resolving the glitch
  • Users were double charged and not issued refunds despite multiple calls.

Issues resolved by JDate Customer Service

  • Resolving issues of hacked or suspended accounts
  • Canceling services
  • Resolving billing disputes
  • Help with login issues
  • Subscription issues

Call with JDate unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department, don’t worry. Try other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or email support. This gives you a written record of your communications with the rep.
  • Seek advice from social media users and JDate experts through their Twitter and Facebook accounts. You can put your questions over there and someone might be able to resolve your issue.

Contacting JDate.com support or customer service

JDate.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, JDate.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. JDate.com customer support agents receive basic training to support JDate.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, JDate.com support agents have templated and scripted answers to common questions. If JDate.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since JDate.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, JDate.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from JDate.com?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike JDate.com, 6YA Experts are independent contractors who do not have any access to JDate.com customer information or purchases.

While 6YA Experts can provide effective help on any JDate.com product or service, they do not have access to your JDate.com account and can’t assist with billing, or any non technical issue you have with JDate.com.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from JDate.com agents.

What is 6YA’s relationship with JDate.com?

6YA and JDate.com are not related. While 6YA Experts can provide help and support on most JDate.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact JDate.com!

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JDate.com Contact Info

Phone Number:
+1 877-453-3861

Email Support:
support@jdate.com

Twitter:
@Jdate

Facebook:
facebook.com/JdateUS

JDate.com Phone Numbers

Customer Service: 877-453-3861

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12 JDate.com Experts are online
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12 JDate.com Experts are online
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