JBL Phone Number

800-336-4525

Customer Service

Contact Number

4mins

Average Wait Time

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Alternative JBL Contact Methods

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JBL: 800-336-4525 Information

Phone Info Details
Phone number to dial 800-336-4525
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-11pm, Sat-Sun 9am-5pm EST
Best time to dial 10:45am
Average wait 4 minutes
Alternate methods phone, chat

JBL Contact Info

Phone Number:
800-336-4525

Email Support:

Twitter:

Facebook:

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Everything you need to know about Contacting JBL

JBL is an American company that manufactures premium quality audio equipment, like loudspeakers and headphones. A subsidiary of Harman International and Samsung Electronics, JBL receives lots of customer support requests every day.

Best Methods to Contact JBL

In total, there are two efficient and tested ways to contact JBL. These include:

  • JBL offers a toll-free number for users to get in touch with a team rep. The best way to contact JBL is by dialing 800-336-4525.
  • The support team also offers live chat support to users for detailed conversations. You can check out https://www.jbl.com/support-knowledgebase.html.

Calling JBL Customer Support

Here are some common reasons for people to call JBL customer support:

  • Set-up and usage trivia
  • Billing and payment issues
  • Tech support
  • Placing, changing or canceling orders
  • Requesting returns or refunds
  • Seeking product details
  • Seeking warranty related information
  • Help with troubleshooting

Tips to ensure an effective call with JBL

  • It's always advisable to have proper information before you dial JBL. Make sure you dial the correct number. That way you can avoid wasting hours wasted on figuring things.
  • Keep all the relevant information handy. Like the product model, serial number, invoice, order details, etc.
  • Have your notepad ready so that you can jot down any important points for future reference.

User Reactions To Calling JBL Customer Service

JBL ensures user-friendly customer assistance and effective resolution of problems. Except for a few, most users seem content with the service provided.

Issues resolved by a JBL Customer Service Representative

Customer support easily deals with issues including set-up and usage trivia, technical assistance, placing, changing or canceling orders, troubleshooting, etc.

What Can't Be Resolved by JBL Customer Service?

  • JBL is not responsible for incompatibility with third-party devices. You will have to contact the customer support team of your respective device.
  • Also, the customer service agent may not be able to resolve issues involving a third-party merchant especially when it comes to pricing issues.

Call with JBL Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • JBL also offers a live chat option for users who aren't satisfied with call-based support. This will also ensure you get a record of your chat transcripts useful for future reference.

Contacting JBL support or customer service

JBL customer support and customer service can be contacted via phone, email, and chat. Like most companies, JBL uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. JBL customer support agents receive basic training to support JBL products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, JBL support agents have templated and scripted answers to common questions. If JBL agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since JBL can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, JBL uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from JBL?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike JBL, 6YA Experts are independent contractors who do not have any access to JBL customer information or purchases.

While 6YA Experts can provide effective help on any JBL product or service, they do not have access to your JBL account and can’t assist with billing, or any non technical issue you have with JBL.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from JBL agents.

What is 6YA’s relationship with JBL?

6YA and JBL are not related. While 6YA Experts can provide help and support on most JBL products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact JBL!

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JBL Contact Info

Phone Number:
800-336-4525

Email Support:

Twitter:

Facebook:

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9 JBL Experts are online
what do you need help with ?
9 JBL Experts are online
what do you need help with ?
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