Jawbone Phone Number

877-254-7426

Customer Service

Contact Number

14mins

Average Wait Time

on hold with Jawbone

Alternative Jawbone Contact Methods

3hours
Avg. Response Time by Email
Skip the wait!
4hours
Avg. Response Time on Twitter
Skip the wait!
14mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Jawbone Customer Service?

Issues Resolved
N/A
How often Jawbone resolves issues
N/A
Get better support!
Avg. Call Duration
00:57mins
How long it takes Jawbone to resolve
N/A
Too slow? Fix it now!

Why People are Calling Jawbone

Top Reasons

28%

Product/Service

14%

Account

9%

Payments and Charges

4%

Request for Information

45%

Other

Jawbone: 877-254-7426 Information

Phone Info Details
Phone number to dial 877-254-7426
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 6am-7pm PST
Best time to dial 8:00am
Average wait 14 minutes
Alternate methods phone, email, twitter

More Jawbone Contact Information

Contact Information Average Wait Time Avg. Wait Time

Corporate Offices

415-230-7600

10 minutes

Jawbone Contact Info

Phone Number:
877-254-7426

Email Support:
support@jawbone.com

Twitter:
@JawboneSupport

Facebook:

Jawbone Phone Numbers

Corporate Offices: 415-230-7600

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Everything you need to know about Contacting Jawbone

Jawbone is a leading manufacturer of wearable electronics including fitness trackers. With a massive customer base, it isn’t surprising that Jawbone receives many customer support requests daily.

Best methods to contact Jawbone

Jawbone offers different methods for users to get in touch with customer support. In total, there are two tried and approved ways to contact Jawbone.

  • Jawbone offers a toll-free number for users across the globe to get in touch with the support team. Dial 877-254-7426. The average waiting time is 14 minutes.
  • You can also mail them through their official email address i.e. support@jawbone.com. You can expect a reply within 3 hours.

Calling Jawbone customer service

There are various reasons for people to call Jawbone Customer Support. These include:

  • Returns and refund requests
  • Technical issues
  • Changing or canceling an order

Tips for calling Jawbone Customer Service

For an effective and productive call, follow the steps below:

  • Call during the working hours i.e. 6 a.m. - 7 p.m PST. The best time to call Jawbone is around 8:00 a.m.
  • Keep all necessary documents with you. Have your billing copies, account details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Jawbone Customer Service

Customers had several complaints regarding Jawbone customer service. Some of the common reviews are:

  • Complaints about devices that were damaged during the warranty period were ignored.
  • Users had to contact customer service for months to inform the issue.
  • Users weren’t issued refunds for damaged products.
  • Unable to find information on their website.

Issues resolved by Jawbone Customer Service

  • Resolving complaints
  • Returning damaged products
  • Refund requests
  • Technical assistance
  • Changing/canceling order

Call with Jawbone unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department, don’t worry. Try other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or email support. This gives you a written record of your communications with the rep.
  • Seek advice from social media users and Jawbone experts through Twitter and Facebook. You can put your questions over there and someone might help resolve your issue.

Contacting Jawbone support or customer service

Jawbone customer support and customer service can be contacted via phone, email, and chat. Like most companies, Jawbone uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Jawbone customer support agents receive basic training to support Jawbone products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Jawbone support agents have templated and scripted answers to common questions. If Jawbone agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Jawbone can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Jawbone uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Jawbone?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Jawbone, 6YA Experts are independent contractors who do not have any access to Jawbone customer information or purchases.

While 6YA Experts can provide effective help on any Jawbone product or service, they do not have access to your Jawbone account and can’t assist with billing, or any non technical issue you have with Jawbone.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Jawbone agents.

What is 6YA’s relationship with Jawbone?

6YA and Jawbone are not related. While 6YA Experts can provide help and support on most Jawbone products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Jawbone!

6ya Experts have helped thousands of users with Jawbone issues

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Jawbone Contact Info

Phone Number:
877-254-7426

Email Support:
support@jawbone.com

Twitter:
@JawboneSupport

Facebook:

Jawbone Phone Numbers

Corporate Offices: 415-230-7600

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18 Jawbone Experts are online
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18 Jawbone Experts are online
what do you need help with ?
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