IMDB (internet movie database) is an online platform that offers ratings on movies, television shows, actors, directors, and other professionals from the acting domain. With 83 million registered users, it isn’t surprising that IMDB receives numerous customer support requests on a daily basis.
Best methods to contact IMDB
IMDB offers limited ways to get in touch with customer support. IMDB’s Online help desk is available to users for a detailed conversation. You can contact the help desk via imdb.com.
Calling IMDB Customer Support
Users contact customer support for various reasons such as:
- Assistance in using the website
- Technical issues with the site
- Reporting errors in the information on the website
- Questions regarding the website data
- Login issues
- Hacked accounts
- Billing issues (for users with membership)
- Reporting copyright violations
Tips for contacting IMDB Customer Service
- Keep important documents with you. These include screenshots and previous communications with reps.
- Visit the online form and detail your issues. After submission, you will receive a set of instructions to resolve your issue.
- When filling the online form, use concise language and politely explain the issue.
- You can also submit your request on IMDB message boards. The procedure is the same as filling an online form.
Customer reactions to contacting IMDB Customer Service
IMDB generally ensures user-friendly assistance and fast resolution of concerns. The customer reactions vary from extremely satisfied to mildly disappointed.
Issues resolved by IMDB customer service
Issues resolved by IMDB customer service include:
- Technical issues
- Billing issues
- Login issues
- Reporting Copyright claims
Issues that can’t be resolved by IMDB customer service
- IMDB cannot be of much help with t third-party product's performance.
- IMDB is also not accountable for device incompatibility. You will have to contact your device customer support for such issues.
Call with IMDB Unsuccessful? Follow the steps below
- Post your request again using the same method. Politely explain why you are unsatisfied with the resolution provided and what you expect from them.
- If your second request didn’t work, try a different method. Try IMDB’s community forum. You may receive support from experienced users or from the customer service team.
Contacting IMDB support or customer service
IMDB customer support and customer service can be contacted via phone, email, and chat. Like most companies, IMDB uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. IMDB customer support agents receive basic training to support IMDB products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, IMDB support agents have templated and scripted answers to common questions. If IMDB
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since IMDB can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, IMDB uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from IMDB?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
IMDB, 6YA Experts are independent contractors who do not have any access to IMDB customer information or purchases.
While 6YA Experts can provide effective help on any IMDB product or service, they do not have access to your IMDB account and
can’t assist with billing, or any non technical issue you have with IMDB.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from IMDB
What is 6YA’s relationship with IMDB?
6YA and IMDB are not related. While 6YA Experts can provide help and support on most IMDB products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.