Request for Information
Average Wait Time
on hold with Instagram
Request for Information
|Phone number to dial||650-543-4800|
|Call picked up by a real person||NO|
|Department you're calling||Nobody answers this number|
|Call center hours||24 hours, 7 days|
|Best time to dial||N/A|
|Alternate methods||web, phone|
|Contact Information||Average Wait Time Avg. Wait Time|
Backed by Facebook, Instagram is a popular photo-sharing social media network. With a user base of more than 1 billion users, it makes sense that Instagram receives hundreds of customer support requests every day.
However, Instagram doesn't provide phone-based customer support, but users are advised to use Instagram's Help Center for resolution of your service.
Unfortunately, Instagram’s only available customer support method is their help desk. The Online help desk is available to users for a detailed conversation regarding complex issues. You can contact the help desk via instagram.com. The average time to fix issues is 19 hours.
There are a variety of reasons for users to call Instagram, some of them include:
Users cannot directly call the Instagram help center but have to scroll through Instagram's dropdown menu under the help option. In most cases, Instagram will provide you guidelines and instructions to resolve the issue.
One drawback of Instagram's customer care can be the lack of phone-based customer service. Users are often left frustrated and dissatisfied with the kind of support provided by Instagram. However, time is changing and we may expect Instagram to use more customer-friendly support models sometime soon.
The issues resolved by Instagram Customer Service Department are mostly technical, reviewing requests for suspended accounts, ensuring community-centric posts and ads, and support with privacy settings and password recovery.
Instagram takes more than 24 hours to resolve technical or account problems. In cases of reporting accounts based on violating community guidelines or hateful comments, Instagram takes a day or two to respond and resolve.
There are cases where Instagram may not intervene and you are left with options to either block or restrict the users.
There may be cases where your call may drop or the issue persists, don't fret. There still are options:
Instagram customer support and customer service can be contacted via phone, email, and chat. Like most companies, Instagram uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Instagram customer support agents receive basic training to support Instagram products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Instagram support agents have templated and scripted answers to common questions. If Instagram agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Instagram can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Instagram uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Instagram, 6YA Experts are independent contractors who do not have any access to Instagram customer information or purchases.
While 6YA Experts can provide effective help on any Instagram product or service, they do not have access to your Instagram account and can’t assist with billing, or any non technical issue you have with Instagram.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Instagram agents.
6YA and Instagram are not related. While 6YA Experts can provide help and support on most Instagram products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Instagram issues