Instacart Phone Number

+1 888-246-7822

Customer Service

Contact Number

12mins

Average Wait Time

on hold with Instacart

Alternative Instacart Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Instacart Customer Service?

Issues Resolved
18%
How often Instacart resolves issues
N/A
Get better support!
Avg. Call Duration
05:47mins
How long it takes Instacart to resolve
N/A
Too slow? Fix it now!

Why People are Calling Instacart

Top Reasons

14%

Shipping and Delivery

8%

Account

8%

Payments and Charges

8%

Request for Information

62%

Other

Reasons customers like you called recently

15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021

Instacart: +1 888-246-7822 Information

Phone Info Details
Phone number to dial +1 888-246-7822
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours,
Best time to dial 2:30pm
Average wait 12 minutes
Alternate methods phone, web

More Instacart Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

888-246-7822

7 minutes

Customer Service

https://www.instacart.com/help

6 hours

bdretailers@instacart.com

bdretailers@instacart.com

N/A

marketing@instacart.com

marketing@instacart.com

N/A

partners@instacart.com

partners@instacart.com

N/A

press@instacart.com

press@instacart.com

N/A

Instacart Contact Info

Phone Number:
+1 888-246-7822

Email Support:
help@instacart.com

Twitter:
@instacart

Facebook:
facebook.com/Instacart

Instacart Phone Numbers

Customer Service: 888-246-7822

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Instacart is an American grocery delivery and pick-up service. Catering to customers all over the United States and Canada, Instacart tackles a lot of customer support requests daily.

Best Methods to Contact Instacart

Instacart offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Instacart. These include:

  • Instacart offers a toll-free number for users to get in touch with a team rep. The first best way to contact Instacart is dialing 888-246-7822.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out https://www.instacart.com/help for more help.

Calling Instacart Customer Support

Here are some common reasons for people to call Instacart customer support:

  • Placing, changing or cancelling orders
  • Requesting returns
  • Tracking order status
  • Technical assistance
  • Registering complaints against the delivery person
  • Reporting a problem
  • Help with troubleshooting problems

Tips to ensure an effective call with Instacart

  • It's always advisable to have proper information before you dial Instacart. Check out Instacart's website to make sure you dial the correct number. That way you can avoid hours wasted on figuring things out.
  • Keep all the product-related information handy. Like the appliance, invoice, order details, etc. Make sure to have the right answers when asked for product name, model, serial number etc.
  • Have your notepad ready so that you can jot down any important points for future reference.

User Reaction To Calling Instacart Customer Service

Except a few, most users seem content by the service provided. However, some users have faced issues of overall miscommunication from Instacart agents.

Issues resolved by Instacart Customer Service Representative

Most issues are effectively resolved by Instacart customer support. They include explaining placing, changing, cancelling or tracking orders, providing technical aid, registering complaints etc.

What Can't Be Resolved by Phone with Instacart Customer Service?

Instacart delivers groceries through third-party sellers and sometimes they have delivery inconsistencies. You may experience an unwanted delay in the delivery of your orders. Instacart here may not intervene and speed up the process.

There are cases where Instacart faces difficulty in delivering the package to your address. It may happen if you or other family members are away and no one is available to sign for the package.

Instacart's call Unsuccessful? Follow the steps ahead

There may be cases where your call may drop or the issue persists, don't worry. There still are options:

  • Make notes in your call with the representative. In case the call hangs up, go through the notes and then, re-contact customer support. The information jotted may assist the person on the other side to get your concern easily and help your issue resolve faster.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Instacart's website also offers help forum service for users who didn't have a productive call earlier. This method gives you an extra advantage of recording chat transcripts, useful in quick resolution and documentation of your case.

Contacting Instacart support or customer service

Instacart customer support and customer service can be contacted via phone, email, and chat. Like most companies, Instacart uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Instacart customer support agents receive basic training to support Instacart products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Instacart support agents have templated and scripted answers to common questions. If Instacart agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Instacart can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Instacart uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Instacart?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Instacart, 6YA Experts are independent contractors who do not have any access to Instacart customer information or purchases.

While 6YA Experts can provide effective help on any Instacart product or service, they do not have access to your Instacart account and can’t assist with billing, or any non technical issue you have with Instacart.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Instacart agents.

What is 6YA’s relationship with Instacart?

6YA and Instacart are not related. While 6YA Experts can provide help and support on most Instacart products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Instacart!

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Instacart Contact Info

Phone Number:
+1 888-246-7822

Email Support:
help@instacart.com

Twitter:
@instacart

Facebook:
facebook.com/Instacart

Instacart Phone Numbers

Customer Service: 888-246-7822

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
14 Instacart Experts are online
what do you need help with ?
14 Instacart Experts are online
what do you need help with ?
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