Everything you need to know about Contacting Infosys
Infosys is a global leader that offers business consulting, IT, and other digital services. With a massive customer reach, it isn’t surprising that Infosys receives many customer support requests daily.
Best methods to contact Infosys
The only way to contact Infosys customer support is through their online help desk. You can contact the help desk via infosys.com. The average time to fix issues is 52 hours.
Contacting Infosys customer service
There are various reasons for people to contact Infosys Customer Support. These include:
- Login issues
- Issues whilst resetting password
- General questions regarding eligibility and placement requirements
- Problems faced in uploading details in the application form
Tips for contacting Infosys Customer Service
To make sure your issues are handled professionally, follow the steps below:
- Try not to contact the help desk during their busiest time i.e. 1:45 p.m.
- Keep the necessary documents with you. Have your account details, any form of prior communication for reference while on call.
- Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
- Take notes during the conversation. You may want to refer to these later on.
Customer reactions to contacting Infosys Customer Service
Customers have had mixed responses towards the Infosys support team. Some appreciated the customer service while others expressed their discontent over under-trained reps.
Issues resolved by Infosys Customer Service
- Resolving login issues
- Resetting password
- Addressing general complaints
Contact with Infosys unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You have other options:
- Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
- Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
Contacting Infosys support or customer service
Infosys customer support and customer service can be contacted via phone, email, and chat. Like most companies, Infosys uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Infosys customer support agents receive basic training to support Infosys products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Infosys support agents have templated and scripted answers to common questions. If Infosys
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Infosys can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Infosys uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Infosys?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Infosys, 6YA Experts are independent contractors who do not have any access to Infosys customer information or purchases.
While 6YA Experts can provide effective help on any Infosys product or service, they do not have access to your Infosys account and
can’t assist with billing, or any non technical issue you have with Infosys.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Infosys
What is 6YA’s relationship with Infosys?
6YA and Infosys are not related. While 6YA Experts can provide help and support on most Infosys products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.