Indigo Phone Number

800-832-7569

Customer Service

Contact Number

13mins

Average Wait Time

on hold with Indigo

Alternative Indigo Contact Methods

N/A
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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Avg. Response Time on Facebook
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How Effective is Indigo Customer Service?

Issues Resolved
N/A
How often Indigo resolves issues
N/A
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Avg. Call Duration
00:00mins
How long it takes Indigo to resolve
N/A
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Why People are Calling Indigo

Top Reasons

12%

Request for Information

5%

Activation/Cancellation

4%

Refund

3%

Employment

76%

Other

Indigo: 800-832-7569 Information

Phone Info Details
Phone number to dial 800-832-7569
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-7pm EST
Best time to dial 9:05am
Average wait 13 minutes
Alternate methods phone

Indigo Contact Info

Phone Number:
800-832-7569

Email Support:
info@worldtravelservice-bh.com

Twitter:
@indigo6e

Facebook:
facebook.com/goindigo.in

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Everything you need to know about Contacting Indigo

Indigo is the largest airline service pan India in terms of passenger and fleet size. It is a low-cost airline with over 64 million passengers riding Indigo flights annually. With a huge customer reach, it receives many customer support requests daily.

Best methods to contact Indigo

The only user assistance medium provided by Indigo is phone-based customer support. Indigo offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-832-7569. The average waiting time is 11 minutes.

Calling Indigo customer service

There are various reasons for people to call Indigo Customer Support. These include:

  • Returning/refunding tickets
  • Billing issues
  • Changing or canceling an order
  • Technical assistance
  • General complaints

Tips for calling Indigo Customer Service

For an effective and productive call with Indigo, follow the steps below:

  • Call during the working hours i.e. Mon-Fri 9 a.m.- 7 p.m. Best time to contact Indigo customer service is around 9:05 in the morning.
  • Keep necessary documents such as boarding pass, flight details, billing copies handy. You may refer to these while calling the customer service rep.
  • Keep a calling device handy. The agent on call may guide you if you are facing trouble operating the website.
  • Take notes during the conversation. You may want to refer to these later on

Customer reactions to calling Indigo Customer Service

Customers were unhappy with the customer support provided. As per users, the reps were unsupportive and highly untrained.

Issues resolved by Indigo Customer Service

  • Billing issues
  • Technical assistance
  • Help with using the website
  • Refunding tickets

Call with Indigo unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You still have other options: -

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or email support. This gives you a written record of your communication with the rep.
  • Seek advice from social media users and Indigo authorities. It is also available on Twitter and Facebook. You can put your questions over there and someone might help resolve your issue.

Contacting Indigo support or customer service

Indigo customer support and customer service can be contacted via phone, email, and chat. Like most companies, Indigo uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Indigo customer support agents receive basic training to support Indigo products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Indigo support agents have templated and scripted answers to common questions. If Indigo agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Indigo can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Indigo uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Indigo?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Indigo, 6YA Experts are independent contractors who do not have any access to Indigo customer information or purchases.

While 6YA Experts can provide effective help on any Indigo product or service, they do not have access to your Indigo account and can’t assist with billing, or any non technical issue you have with Indigo.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Indigo agents.

What is 6YA’s relationship with Indigo?

6YA and Indigo are not related. While 6YA Experts can provide help and support on most Indigo products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Indigo!

6ya Experts have helped thousands of users with Indigo issues

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Indigo Contact Info

Phone Number:
800-832-7569

Email Support:
info@worldtravelservice-bh.com

Twitter:
@indigo6e

Facebook:
facebook.com/goindigo.in

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15 Indigo Experts are online
what do you need help with ?
15 Indigo Experts are online
what do you need help with ?
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