iherb Phone Number

951-616-3600

Customer Service

Contact Number

3mins

Average Wait Time

on hold with iherb

Alternative iherb Contact Methods

60hours
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is iherb Customer Service?

Issues Resolved
5%
How often iherb resolves issues
N/A
Get better support!
Avg. Call Duration
01:48mins
How long it takes iherb to resolve
N/A
Too slow? Fix it now!

Why People are Calling iherb

Top Reasons

26%

Shipping and Delivery

6%

Request for Information

5%

Payments and Charges

4%

Account

59%

Other

iherb: 951-616-3600 Information

Phone Info Details
Phone number to dial 951-616-3600
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-5pm PST
Best time to dial 9:30am
Average wait 3 minutes
Alternate methods phone, chat, email

More iherb Contact Information

Contact Information Average Wait Time Avg. Wait Time

privacy@iherb.com

privacy@iherb.com

N/A

iherb Contact Info

Phone Number:
951-616-3600

Email Support:
info@iherb.com

Twitter:
@iherb

Facebook:
facebook.com/iherb

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Everything you need to know about Contacting iHerb

iHerb is an online platform that retails nutritional supplements and other healthy products. Founded in California, iHerb receives lots of customer support requests every day.

Best Methods to Contact iHerb

iHerb offers various methods for customers to get in touch with their support team. In total, there are three efficient and tested ways to contact iHerb. These include:

  • iHerb offers a toll-free number for users across the globe to get in touch with a team rep. The best way to contact iHerb is by dialing 951-616-3600.
  • The next efficient way to seek support from iHerb will be to mail them at their official mail address, info@iHerb.com.
  • The support team also offers live chat support to users for detailed conversations. You can check out https://chat56a.livechatinc.com/licence/1432912/open_chat.cgi?groups=0 for more info.

Calling iHerb Customer Support

Here are some common reasons for people to call iHerb customer support:

  • Billing and payment issues
  • Placing, changing, or canceling orders
  • Requesting returns
  • Tracking order status
  • Technical assistance
  • Reporting a problem
  • Help with troubleshooting problems

Tips to Ensure an Effective Call with iHerb

  • It's always advisable to have proper information before you dial iHerb. Make sure you dial the correct number.
  • Keep all the product-related information handy. Like the product serial number, invoice, order details, payment details, etc.
  • Have your notepad ready so that you can jot down any important points for future reference.

User Reactions To Calling iHerb Customer Service

Except for a few, most users seem content with the service provided. However, some users have faced issues of overall miscommunication from iHerb agents.

Issues resolved by an iHerb Customer Service Representative

Most issues are effectively resolved by iHerb customer support. They include placing, changing, canceling, or tracking orders, providing technical aid, registering complaints, etc.

What Can't Be Resolved by Phone with iHerb Customer Service?

There are cases where iHerb faces difficulty in delivering the package to your address. It may happen if you or other family members are away and no one is available to sign for the package.

Call with iHerb Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • iHerb's website also offers a live chat service for users who didn't have a productive call earlier. This method gives you an extra advantage of recording chat transcripts, useful in quick resolution and documentation of your case.
  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • If you're still not satisfied, feel free to fire up an email to iHerb's customer support ID. They will reach back to you shortly.

Contacting iherb support or customer service

iherb customer support and customer service can be contacted via phone, email, and chat. Like most companies, iherb uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. iherb customer support agents receive basic training to support iherb products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, iherb support agents have templated and scripted answers to common questions. If iherb agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since iherb can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, iherb uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from iherb?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike iherb, 6YA Experts are independent contractors who do not have any access to iherb customer information or purchases.

While 6YA Experts can provide effective help on any iherb product or service, they do not have access to your iherb account and can’t assist with billing, or any non technical issue you have with iherb.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from iherb agents.

What is 6YA’s relationship with iherb?

6YA and iherb are not related. While 6YA Experts can provide help and support on most iherb products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact iherb!

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iherb Contact Info

Phone Number:
951-616-3600

Email Support:
info@iherb.com

Twitter:
@iherb

Facebook:
facebook.com/iherb

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15 iherb Experts are online
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15 iherb Experts are online
what do you need help with ?
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