Huawei Phone Number

888-548-2934

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Huawei

Alternative Huawei Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Huawei Customer Service?

Issues Resolved
N/A
How often Huawei resolves issues
N/A
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Avg. Call Duration
00:22mins
How long it takes Huawei to resolve
N/A
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Why People are Calling Huawei

Top Reasons

50%

Staff

50%

Other

Reasons customers like you called recently

14 Oct, 2021
09 Sep, 2021
09 Sep, 2021
18 Aug, 2021
11 Jul, 2021
11 Jul, 2021
18 Jun, 2021
25 Apr, 2021

Huawei: 888-548-2934 Information

Phone Info Details
Phone number to dial 888-548-2934
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 7am-10pm EST
Best time to dial 9am
Average wait 4 minutes
Alternate methods phone

Huawei Contact Info

Phone Number:
888-548-2934

Email Support:
support@huawei.com

Twitter:
@Huawei

Facebook:
facebook.com/huawei

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Huawei designs, manufactures, and sells telecommunication equipment and electronics. The company has served more than 3 billion users in its 30 years lifetime. It isn’t surprising that Huawei receives enormous customer support requests daily.

Best methods to contact Huawei

Huawei offers limited customer support ways. Huawei offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-548-2934. The average waiting time is 3 minutes.

Contacting Huawei Customer Support

Here are some common reasons for users to call Huawei customer support:

  • Change in plans
  • Service issues
  • Technical assistance
  • Charging issues in a Huawei device
  • Returning and/or repairing products

Tips for contacting Huawei Customer Support

For an effective call with Huawei, follow the steps below:

  • Call around 9:30 a.m. The reps are easily reachable in the morning hours.
  • Keep your device handy so that you can troubleshoot along with the agent on call.
  • Takes notes whilst communicating with the customer service rep. This might be helpful later.
  • Keep all the necessary documents with you before the call commences. Include screenshots, billing copies, warranty cards, any communication with the customer service rep. You may be asked to produce these anytime.

Customer reactions to contacting Huawei Customer Service

The customer reactions vary from extremely satisfied to mildly disappointed. Common issues faced by users are:

  • The customer service reps were unsupportive and disrespectful.
  • Users complained their devices were directed back from service centers without being repaired.
  • Regressive return policy

Issues resolved by a Huawei Customer Service Representative

Huawei customer service rep can help you with the following:

  • Technical assistance
  • Assistance in using specific features
  • Canceling/changing service

Call with Huawei unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department, don't worry. You still have other options:

  • Review your notes. Identify any areas of miscommunication and point them out during future communications.
  • Write back. Politely explain why you are unsatisfied with the resolution and what you would like from them.
  • Apart from phone-based customer support, try alternate options to get in touch with Huawei. Try live-chat and email support. You can also keep a record of your conversations with the rep using these mediums.
  • Social media is a good place to seek advice from specialists and other users. Huawei is also available on Facebook and Twitter. You can put your questions over there and someone might be able to help resolve your issues.

Contacting Huawei support or customer service

Huawei customer support and customer service can be contacted via phone, email, and chat. Like most companies, Huawei uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Huawei customer support agents receive basic training to support Huawei products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Huawei support agents have templated and scripted answers to common questions. If Huawei agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Huawei can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Huawei uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Huawei?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Huawei, 6YA Experts are independent contractors who do not have any access to Huawei customer information or purchases.

While 6YA Experts can provide effective help on any Huawei product or service, they do not have access to your Huawei account and can’t assist with billing, or any non technical issue you have with Huawei.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Huawei agents.

What is 6YA’s relationship with Huawei?

6YA and Huawei are not related. While 6YA Experts can provide help and support on most Huawei products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Huawei!

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Huawei Contact Info

Phone Number:
888-548-2934

Email Support:
support@huawei.com

Twitter:
@Huawei

Facebook:
facebook.com/huawei

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12 Huawei Experts are online
what do you need help with ?
12 Huawei Experts are online
what do you need help with ?
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