Average Wait Time
on hold with Huawei
|Phone number to dial||888-548-2934|
|Call picked up by a real person||YES|
|Department you're calling||Customer service|
|Call center hours||7am-10pm EST|
|Best time to dial||9am|
|Average wait||4 minutes|
Huawei designs, manufactures, and sells telecommunication equipment and electronics. The company has served more than 3 billion users in its 30 years lifetime. It isn’t surprising that Huawei receives enormous customer support requests daily.
Huawei offers limited customer support ways. Huawei offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-548-2934. The average waiting time is 3 minutes.
Here are some common reasons for users to call Huawei customer support:
For an effective call with Huawei, follow the steps below:
The customer reactions vary from extremely satisfied to mildly disappointed. Common issues faced by users are:
Huawei customer service rep can help you with the following:
If you can’t seem to resolve your issue through the customer service department, don't worry. You still have other options:
Huawei customer support and customer service can be contacted via phone, email, and chat. Like most companies, Huawei uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Huawei customer support agents receive basic training to support Huawei products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Huawei support agents have templated and scripted answers to common questions. If Huawei agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Huawei can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Huawei uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Huawei, 6YA Experts are independent contractors who do not have any access to Huawei customer information or purchases.
While 6YA Experts can provide effective help on any Huawei product or service, they do not have access to your Huawei account and can’t assist with billing, or any non technical issue you have with Huawei.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Huawei agents.
6YA and Huawei are not related. While 6YA Experts can provide help and support on most Huawei products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Huawei issues