home depot Phone Number

800-553-3199

Customer Service

Contact Number

6mins

Average Wait Time

on hold with home depot

Alternative home depot Contact Methods

6mins
Avg. Wait for New Customers
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How Effective is home depot Customer Service?

Issues Resolved
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How often home depot resolves issues
N/A
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home depot: 800-553-3199 Information

Phone Info Details
Phone number to dial 800-553-3199
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 6am-12am, Sun 7am-12am EST
Best time to dial 8:15am
Average wait 6 minutes
Alternate methods phone, chat, web

More home depot Contact Information

Contact Information Average Wait Time Avg. Wait Time

Billing

800-793-3768

N/A

Purchasing

800-430-3376

N/A

Corporate Offices

770-433-8211

N/A

home depot Contact Info

Phone Number:
800-553-3199

Email Support:

Twitter:

Facebook:

home depot Phone Numbers

Billing: 800-793-3768

Purchasing: 800-430-3376

Corporate Offices: 770-433-8211

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Everything you need to know about Contacting Home Depot

Home Depot is a multinational e-commerce giant specializing in home decor and improvement equipment. The company prides itself on being the largest home improvement retailer in the United States and thus receives hundreds of customer concerns every day.

Best methods to contact Home Depot

  • Home Depot offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-553-3199. The average waiting time is 20 minutes.
  • For billing-related concerns, dial 800-793-3768. To inquire about corporate affairs, ring 770-433-8211.
  • Live chat is available from 6 am-12 am, Monday-Saturday and 7 am-12 am on Sundays. Access the live chat at support.homedepot.com
  • The most recommended way to contact Home Depot is via Help @ homedepot.com.

Calling Home Depot Customer Support

Here are some common reasons for people to call Home Depot:

  • Order details and delivery status
  • Refund and exchange requests
  • Updating account information
  • Technical assistance
  • Payment failures

Tips to have a call with Home Depot Customer Service

  • You can request a call back from Home Depot after visiting the 'Contact Us' tab on the website. You will be assigned a Home Depot agent shortly after you fill in the required details.
  • Keep all the documents and details handy. When inquiring about the order status, have the transaction ID or order number in front before calling.
  • Take notes or record a transcript of your conversation with customer support.

Users Reactions To Calling Home Depot Customer Support

Home Depot generally ensures user-friendly customer assistance to its users. However, some users have complained of inconsistent assistance over the past few years. But overall, the customer service reviews are mostly satisfactory.

What Issues Can Home Depot Customer Support Resolve?

Home Depot customer service can solve the following issues:

  • Initiating refunds and exchanges
  • Approving Return requests
  • Addressing fraud or theft issues
  • Technical support

What Cannot Be Resolved by Phone With Home Depot?

  • There are cases where Home Depot faces difficulty in delivering or collecting the package from your address. It may happen if you or other family members are away and no one is available to sign for packages. You may contact Home Depot to deliver the package to the nearest Home Depot locker.
  • Home Depot doesn't deliver your product directly but hires a third-party logistics company to oversee delivery and related issues. If your package is misplaced, Home Depot has limited ability in tracking the order.
  • Third-party delivery agents on Home Depot mostly have delivery inconsistencies. You may experience an unwanted delay in the delivery of your orders. Home Depot here may not intervene and speed up the process.

Call with Home Depot unsuccessful? Follow the steps below

  • Home Depot usually sends a customer feedback form as soon as the support session ends. You may indicate your dissatisfaction through the form and Home Depot can re-assign your case to a higher-tier rep.
  • Make sure to take notes or record a transcript of your conversation. You may need the details again.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent with more expertise and training. He may support you better than the first rep.

Contacting home depot support or customer service

home depot customer support and customer service can be contacted via phone, email, and chat. Like most companies, home depot uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. home depot customer support agents receive basic training to support home depot products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, home depot support agents have templated and scripted answers to common questions. If home depot agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since home depot can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, home depot uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from home depot?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike home depot, 6YA Experts are independent contractors who do not have any access to home depot customer information or purchases.

While 6YA Experts can provide effective help on any home depot product or service, they do not have access to your home depot account and can’t assist with billing, or any non technical issue you have with home depot.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from home depot agents.

What is 6YA’s relationship with home depot?

6YA and home depot are not related. While 6YA Experts can provide help and support on most home depot products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact home depot!

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home depot Contact Info

Phone Number:
800-553-3199

Email Support:

Twitter:

Facebook:

home depot Phone Numbers

Billing: 800-793-3768

Purchasing: 800-430-3376

Corporate Offices: 770-433-8211

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
13 home depot Experts are online
what do you need help with ?
13 home depot Experts are online
what do you need help with ?
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