HBO Phone Number

+1 855-942-6669

Customer Service

Contact Number

3mins

Average Wait Time

on hold with HBO

Alternative HBO Contact Methods

N/A
Avg. Response Time by Email
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Avg. Response Time on Twitter
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Avg. Response Time on Facebook
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Avg. Response Time on 6ya
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How Effective is HBO Customer Service?

Issues Resolved
43%
How often HBO resolves issues
N/A
Get better support!
Avg. Call Duration
03:02mins
How long it takes HBO to resolve
N/A
Too slow? Fix it now!

Why People are Calling HBO

Top Reasons

16%

Activation/Cancellation

13%

Payments and Charges

12%

Account

7%

Staff

52%

Other

Reasons customers like you called recently

15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
15 Oct, 2021
14 Oct, 2021
14 Oct, 2021

HBO: +1 855-942-6669 Information

Phone Info Details
Phone number to dial +1 855-942-6669
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 8:15am
Average wait 3 minutes
Alternate methods phone, web

More HBO Contact Information

Contact Information Average Wait Time Avg. Wait Time

hboclosedcaptions@hbo.com

hboclosedcaptions@hbo.com

N/A

hbogohelp@hbo.com

hbogohelp@hbo.com

N/A

HBO Contact Info

Phone Number:
+1 855-942-6669

Email Support:
copyrightviolations@hbo.com

Twitter:
@HBO

Facebook:
facebook.com/HBO

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Everything you need to know about Contacting HBO Now

Owned by WarnerMedia, HBO Now is a US-based online media streaming channel. Providing quality entertainment to millions, it comes as no surprise that HBO Now receives numerous customer service requests.

Best Methods to Contact HBO Now

HBO Now offers various methods for customers to get in touch with their support team. In total, there are two ways to contact HBO Now. These include:

  • HBO Now offers a toll-free number for users to get in touch with a team rep. The best way to contact HBO Now is by dialing 855-942-6669.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out https://help.hbonow.com/app/askHBO/session/L3RpbWUvMTQ2ODAwMTM4OS9zaWQvLVNpc0oqVW0%3D for more help.

Calling HBO Now Customer Support

HBO Now customer representatives are contacted for various reasons like:

  • Technical assistance
  • Billing and payment issues
  • Starting, modifying, or discontinuing services
  • Questions about accessing HBO Now on online streaming apps
  • Help with troubleshooting

Tips to ensure an effective call with HBO Now

You can ensure a productive call with HBO Now and get your issues resolved in no time with the following tips:

  • Keep all the necessary information handy including invoice, billing documents, account number, etc.
  • Have your notepad ready to jot down important points for future reference.
  • If you are facing any technical glitch, keep your device near to troubleshoot along with the agent.

User Reactions To Calling HBO Now Customer Service

There isn't much data available online that can depict HBO Now’s customer service reviews. It does appear that the business customers who call HBO Now are generally satisfied with the level of support they've received.

Issues resolved by an HBO Now Customer Service Representative

HBO Now customer service deals with a wide variety of issues. These include providing new subscriptions, modifying or canceling a service, tech support, troubleshooting, etc.

What Cannot Be Resolved by Phone with HBO Now Customer Service?

HBO Now customer agent has no role in deciding the content genre to be streamed. It is mainly in the hands of studios to decide what content will go on-air and what not. If you are dealing with an unstable internet connection, communicate with your ISP. Please note the internet provider can only help you if your devices are compatible with HBO Now.

Call with HBO Now Unsuccessful? Follow the steps below

  • Make notes of the previous call and go through them. This will help you explain the issue better when you call again.
  • Customer service agents have different levels of training and experience. Dial again. The next person might solve your issue with ease.
  • Check out the help center option on HBO Now's official website. This will get you a written record of your communication with the rep.

Contacting HBO support or customer service

HBO customer support and customer service can be contacted via phone, email, and chat. Like most companies, HBO uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. HBO customer support agents receive basic training to support HBO products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, HBO support agents have templated and scripted answers to common questions. If HBO agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since HBO can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, HBO uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from HBO?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike HBO, 6YA Experts are independent contractors who do not have any access to HBO customer information or purchases.

While 6YA Experts can provide effective help on any HBO product or service, they do not have access to your HBO account and can’t assist with billing, or any non technical issue you have with HBO.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from HBO agents.

What is 6YA’s relationship with HBO?

6YA and HBO are not related. While 6YA Experts can provide help and support on most HBO products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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HBO Contact Info

Phone Number:
+1 855-942-6669

Email Support:
copyrightviolations@hbo.com

Twitter:
@HBO

Facebook:
facebook.com/HBO

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10 HBO Experts are online
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10 HBO Experts are online
what do you need help with ?
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