Shipping and Delivery
Payments and Charges
Average Wait Time
on hold with Groupon
Shipping and Delivery
Payments and Charges
|Phone number to dial||877-788-7858|
|Call picked up by a real person||NO|
|Department you're calling||Nobody answers this number|
|Call center hours||Mon-Fri 9am-5pm CST|
|Best time to dial||9:15am|
|Alternate methods||web, phone, email, twitter, chat|
Groupon is an e-commerce company and marketplace with a global empire of more than $2.8 Bn. Groupon's customer base has already exceeded the 200M mark and it isn't surprising for the company to receive customer assistance calls every day.
Best Methods to Contact Groupon
Groupon offers various methods for customers to get in touch with their support team. These include:
Groupon doesn't provide direct phone-based support to users. Instead, users have the option to connect with Groupon via online customer service section. Users may then request callbacks, have live-chat with Groupon reps, or send emails.
People call Groupon customer support for following reasons:
Many users have expressed dissatisfaction over Groupon's customer support due to:
Groupon customer service can solve the following issues:
In case of conflict with the buyer or seller over payment and discounted voucher issues, Groupon may not intervene. Also, the company cannot ensure quality products or services on behalf of third-party merchants.
Groupon customer support and customer service can be contacted via phone, email, and chat. Like most companies, Groupon uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Groupon customer support agents receive basic training to support Groupon products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Groupon support agents have templated and scripted answers to common questions. If Groupon agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Groupon can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Groupon uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Groupon, 6YA Experts are independent contractors who do not have any access to Groupon customer information or purchases.
While 6YA Experts can provide effective help on any Groupon product or service, they do not have access to your Groupon account and can’t assist with billing, or any non technical issue you have with Groupon.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Groupon agents.
6YA and Groupon are not related. While 6YA Experts can provide help and support on most Groupon products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Groupon issues