Groupon Phone Number

877-788-7858

Customer Service

Contact Number

N/A

Average Wait Time

on hold with Groupon

Alternative Groupon Contact Methods

7hours
Avg. Response Time by Email
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17hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Groupon Customer Service?

Issues Resolved
2%
How often Groupon resolves issues
N/A
Get better support!
Avg. Call Duration
01:04
How long it takes Groupon to resolve
N/A
Too slow? Fix it now!

Why People are Calling Groupon

Top Reasons

20%

Refund

9%

Activation/Cancellation

8%

Shipping and Delivery

8%

Payments and Charges

55%

Other

Reasons customers like you called recently

17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021

Groupon: 877-788-7858 Information

Phone Info Details
Phone number to dial 877-788-7858
Call-back avaliable NO
Call picked up by a real person NO
Department you're calling Nobody answers this number
Call center hours Mon-Fri 9am-5pm CST
Best time to dial 9:15am
Average wait N/A
Alternate methods web, phone, email, twitter, chat

More Groupon Contact Information

Contact Information Average Wait Time Avg. Wait Time

affiliate@groupon.com

affiliate@groupon.com

N/A

legalcompliance@groupon.com

legalcompliance@groupon.com

N/A

dpo@groupon.com

dpo@groupon.com

N/A

privacy@groupon.co.uk

privacy@groupon.co.uk

N/A

privacy@groupon.com

privacy@groupon.com

N/A

Groupon Contact Info

Phone Number:
877-788-7858

Email Support:
support@groupon.com

Twitter:
@GrouponHelpUS

Facebook:
facebook.com/Groupon

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Groupon is an e-commerce company and marketplace with a global empire of more than $2.8 Bn. Groupon's customer base has already exceeded the 200M mark and it isn't surprising for the company to receive customer assistance calls every day.

Best Methods to Contact Groupon

Groupon offers various methods for customers to get in touch with their support team. These include:

  • Groupon offers a toll-free number for users across the globe to get in touch with a team rep. The first best way to contact Groupon is dialing 877-788-7858.
  • The next efficient way to seek support from Groupon would be to have a live-chat with the rep at www.groupon.com/customer_support.
  • You can also email Groupon at support@Groupon.com. You may expect a reply from Groupon in the next 7 hours.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out help.Groupon.com for the same.
  • Groupon is available on Twitter as @GrouponHelpUS. You may tweet about your issue on the social media platform and get your issue resolved really early. Best time to tweet your response at around 2 in the afternoon.

Groupon's Phone-Based Customer Support

Groupon doesn't provide direct phone-based support to users. Instead, users have the option to connect with Groupon via online customer service section. Users may then request callbacks, have live-chat with Groupon reps, or send emails.

Calling Groupon Customer Support

People call Groupon customer support for following reasons:

  • Updates for upcoming deals and offers
  • Groupon coupons
  • Technical assistance
  • Reporting merchants for not honoring a Groupon deal

Calling Groupon Customer Service: Best Practises

  • It is not possible to call Groupon customer service directly. Instead, you must log in to your Groupon account via mobile app or on Groupon's website.
  • Keep original documentation of orders and vouchers close before contacting Groupon.
  • Make sure to take notes during the call.

User Experience with Groupon Customer Support

Many users have expressed dissatisfaction over Groupon's customer support due to:

  1. Unavailability of phone-based customer support to users. Several consumers find it difficult to access other methods of customer assistance.
  2. Groupon's inability to intervene between merchants and buyers, leading to rising discontent among customers.
  3. Some consumers have often complained of inconsistent assistance and unresponsive reps.

Issues resolved by Groupon Customer Service Representative

Groupon customer service can solve the following issues:

  • Groupon's upcoming deals and vouchers
  • Tackling exchange and refund requests
  • Technical assistance
  • In case of frauds and identity theft

What Can't Be Resolved With Groupon?

In case of conflict with the buyer or seller over payment and discounted voucher issues, Groupon may not intervene. Also, the company cannot ensure quality products or services on behalf of third-party merchants.

Unhappy With Call to Groupon? See Further Steps

  • Make sure to take notes or record a transcript of your conversation. You may need the details again.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Use alternative methods of seeking customer assistance. Use email, social media platforms, live chats, or online Groupon forums to resolve your concerns at the earliest.

Contacting Groupon support or customer service

Groupon customer support and customer service can be contacted via phone, email, and chat. Like most companies, Groupon uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Groupon customer support agents receive basic training to support Groupon products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Groupon support agents have templated and scripted answers to common questions. If Groupon agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Groupon can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Groupon uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Groupon?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Groupon, 6YA Experts are independent contractors who do not have any access to Groupon customer information or purchases.

While 6YA Experts can provide effective help on any Groupon product or service, they do not have access to your Groupon account and can’t assist with billing, or any non technical issue you have with Groupon.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Groupon agents.

What is 6YA’s relationship with Groupon?

6YA and Groupon are not related. While 6YA Experts can provide help and support on most Groupon products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Groupon!

6ya Experts have helped thousands of users with Groupon issues

Talk to a Groupon Expert in seconds!

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Groupon Contact Info

Phone Number:
877-788-7858

Email Support:
support@groupon.com

Twitter:
@GrouponHelpUS

Facebook:
facebook.com/Groupon

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16 Groupon Experts are online
what do you need help with ?
16 Groupon Experts are online
what do you need help with ?
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