green mountain energy Phone Number

866-785-4668

Customer Service

Contact Number

33mins

Average Wait Time

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Alternative green mountain energy Contact Methods

33mins
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green mountain energy: 866-785-4668 Information

Phone Info Details
Phone number to dial 866-785-4668
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 7am-10pm, Sat 9am-5pm EST
Best time to dial 2:45pm
Average wait 33 minutes
Alternate methods phone, web

green mountain energy Contact Info

Phone Number:
866-785-4668

Email Support:

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Everything you need to know about Contacting Green Mountain Energy

Green Mountain Energy is one of the largest and fastest-growing utility service providers. It provides retail electricity, sustainable solutions, and carbon offsets to individuals and businesses. With a massive customer base, it isn’t surprising that Green Mountain Energy receives many customer support requests daily.

Best methods to contact Green Mountain Energy

Green Mountain Energy offers different methods for users to get in touch with customer support:

  • Green Mountain offers a toll-free number for users across the globe to get in touch with the support team. Dial 866-785-4668. The average waiting time is 38 minutes.
  • The online help desk is also available to users for a detailed conversation. You can contact the helpdesk via Help @ greenmountain.com

Calling Green Mountain Energy customer service

Reasons for people to call Green Mountain Energy Customer Support:

  • Assistance with choosing appropriate plans
  • Questions regarding purchasing services
  • Billing issues

Tips for calling Green Mountain Energy Customer Service

For an effective and productive call with Green Mountain, follow the steps below:

  • The phone-based customer support is available 7 am-10 pm on weekdays and 9 am-5 pm EST on Saturdays. The best time to make a call is around 9 in the morning.
  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Take notes during the conversation. You may want to refer to these later on.
  • If you opt to contact the company via help forums, try to avoid contacting them during lunch hours. They are mostly unavailable or unresponsive between 12-3 PM.

Customer reactions to calling Green Mountain Energy Customer Service

Overall, customers seemed satisfied with the support received. The agents were reported to be professional and helpful.

Issues resolved by Green Mountain Energy Customer Service

  • Technical assistance
  • Assistance with choosing plans
  • Resolving billing issues

Call with Green Mountain Energy unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as the online help desk. This gives you a written record of your communication with the rep.

Contacting green mountain energy support or customer service

green mountain energy customer support and customer service can be contacted via phone, email, and chat. Like most companies, green mountain energy uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. green mountain energy customer support agents receive basic training to support green mountain energy products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, green mountain energy support agents have templated and scripted answers to common questions. If green mountain energy agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since green mountain energy can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, green mountain energy uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from green mountain energy?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike green mountain energy, 6YA Experts are independent contractors who do not have any access to green mountain energy customer information or purchases.

While 6YA Experts can provide effective help on any green mountain energy product or service, they do not have access to your green mountain energy account and can’t assist with billing, or any non technical issue you have with green mountain energy.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from green mountain energy agents.

What is 6YA’s relationship with green mountain energy?

6YA and green mountain energy are not related. While 6YA Experts can provide help and support on most green mountain energy products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact green mountain energy!

6ya Experts have helped thousands of users with green mountain energy issues

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green mountain energy Contact Info

Phone Number:
866-785-4668

Email Support:

Twitter:

Facebook:

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11 green mountain energy Experts are online
what do you need help with ?
11 green mountain energy Experts are online
what do you need help with ?
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