Everything you need to know about Contacting GoToMeeting
Trusted by millions of customers, GoToMeeting allows users to access professional, virtual meets. It provides various features including chatting, screen sharing, etc.
Best Methods to Contact GoToMeeting
Unfortunately, there is only one way to contact GoToMeeting. The support team offers an online help desk option for detailed conversations. You can check out https://support.goto.com/meeting for more help.
Contacting GoToMeeting Customer Support
People connect with GoToMeeting customer support for many reasons. These include:
- Account set-up and usage trivia
- Technical support
- Understanding the working of various features like screen sharing, customizing background, etc.
- Addressing audio/video quality concerns
- Help with troubleshooting
Tips to ensure an effective contact with GoToMeeting
- Check out the customer support option on GoToMeeting’s website. Search your question under the search bar or dig the FAQs. If you cannot find any answer related to your question, click on "call support".
- Make sure you get your ticket number from the call support window before ringing the support team.
- Gather documents that support your request or case. This may include screenshots of conversations or interactions on the platform, billing statements, or error messages.
User Reactions To Contacting GoToMeeting Customer Service
Users are normally pleased with GoToMeeting's customer support. But a company catering to the needs of millions is bound to receive both criticism and appreciation for its services. Most users have expressed mild disappointment over irresponsive reps and long waiting times.
Issues resolved by a GoToMeeting Customer Service Representative
GoToMeeting customer support can resolve issues including download and usage trivia, functioning of various features like changing background, screen sharing and recording, etc.
What Cannot Be Resolved with GoToMeeting Customer Service?
GoToMeeting has limited ability to tackle concerns related to device incompatibility. If you face trouble connecting to GoToMeeting, contact your ISP. GoToMeeting cannot fix connectivity issues.
Contact with GoToMeeting Unsuccessful? Follow the steps ahead
There are cases where your call may drop or the issue persists, don't worry. There still are options:
- Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern.
- Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may be able to get you the desired results.
- Try the GoToMeeting help desk option provided on the website.
- If nothing works, visit the community forums of GoToMeeting and share your issues there.
Contacting GoToMeeting support or customer service
GoToMeeting customer support and customer service can be contacted via phone, email, and chat. Like most companies, GoToMeeting uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. GoToMeeting customer support agents receive basic training to support GoToMeeting products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, GoToMeeting support agents have templated and scripted answers to common questions. If GoToMeeting
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since GoToMeeting can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, GoToMeeting uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from GoToMeeting?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
GoToMeeting, 6YA Experts are independent contractors who do not have any access to GoToMeeting customer information or purchases.
While 6YA Experts can provide effective help on any GoToMeeting product or service, they do not have access to your GoToMeeting account and
can’t assist with billing, or any non technical issue you have with GoToMeeting.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from GoToMeeting
What is 6YA’s relationship with GoToMeeting?
6YA and GoToMeeting are not related. While 6YA Experts can provide help and support on most GoToMeeting products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.