Payments and Charges
Request for Information
Average Wait Time
on hold with Google Nest
Payments and Charges
Request for Information
|Phone number to dial||855-469-6378|
|Call picked up by a real person||YES|
|Department you're calling||Customer service|
|Call center hours||5am-9pm PST|
|Best time to dial||9am|
|Average wait||10 minutes|
|Alternate methods||phone, web, email, twitter|
|Contact Information||Average Wait Time Avg. Wait Time|
Google Nest is famous for manufacturing smart home products. Nest mainly furnishes locks, security, doorbells, thermostats, etc. Since Google nest does not provide on-call customer support, customers have to use alternate methods of contact.
Google Nest offers various methods for customers to get in touch with their support team. In total, there are three recommended ways to contact Google Nest. These include:
Here are some common reasons for people to contact Google Nest customer support:
Users are normally pleased with Google Nest's customer support. However, not being able to speak to a person directly puts a damper on their satisfaction level.
Google Nest customer support might resolve issues like billing issues, tracking orders, tech support, listing product details, etc.
Google Nest is not responsible for device incompatibility. You will have to contact the customer support team of your respective device here. Google Nest can't help much if you are facing conflict with retailers. You might have to take the legal way.
If you're left frustrated and unsatisfied with the response you received, don't fret. Try the following:
Google Nest customer support and customer service can be contacted via phone, email, and chat. Like most companies, Google Nest uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Google Nest customer support agents receive basic training to support Google Nest products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Google Nest support agents have templated and scripted answers to common questions. If Google Nest agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Google Nest can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Google Nest uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Google Nest, 6YA Experts are independent contractors who do not have any access to Google Nest customer information or purchases.
While 6YA Experts can provide effective help on any Google Nest product or service, they do not have access to your Google Nest account and can’t assist with billing, or any non technical issue you have with Google Nest.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Google Nest agents.
6YA and Google Nest are not related. While 6YA Experts can provide help and support on most Google Nest products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Google Nest issues