Everything you need to know about Contacting Gofundme
With over 50 million users, GoFundme has superseded its major rivals and begged the position of the largest crowdfunding platform within a short span. It supports individuals or groups to raise funds online.
Best methods to contact Gofundme
Gofundme offers limited means for users to get in touch with customer support. Gofundme’s online help desk is available to users for detailed conversations regarding complex issues. You can contact the help desk via support.gofundme.com.
Contacting GoFundme customer support
There are various reasons for people to contact GoFundme customer support. These include:
- Setting up an account or campaign
- Technical assistance in using GoFundme
- Questions regarding payment and refunds
- Reporting cases of scam and fraud
- Transferring funds
- Inquiring about fees
Tips for contacting GoFundme customer support
Follow the steps below to ensure your request is answered quickly and professionally:
- Before contacting them, check the GoFundme help center. You may find similar issues and ways to resolve them on your own.
- Visit GoFundme’s support page. Click the “Get Help” button and describe your issue. After completing the support form, you’ll receive a live chat option or email address to contact a customer service rep.
- If you believe that an account is fraudulent, visit the report form on site.
- You may be asked to provide a government ID to confirm your identity.
Customer reactions to contacting GoFundme customer support
Some users were unhappy with the company’s failure to provide phone-based customer support. However, the reps were reported to resolve complex issues easily using real-time communication.
Issues resolved by GoFundme customer support
- Technical assistance
- Answering general questions regarding types of campaigns
- Investigating fraud cases
- Credit and debit card issues
- Transferring of funds
Call with GoFundme Unsuccessful? Follow the steps below
If you feel unsatisfied with the resolution given, don’t worry. Try other options:
- Recollect your conversation with the rep. Identify areas of miscommunication and point them out during future communications.
- Contact GoFundme again. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
- Use other alternatives such as email support. This may help in further escalation of your case.
Contacting Gofundme.com support or customer service
Gofundme.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, Gofundme.com uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Gofundme.com customer support agents receive basic training to support Gofundme.com products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Gofundme.com support agents have templated and scripted answers to common questions. If Gofundme.com
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Gofundme.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Gofundme.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Gofundme.com?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Gofundme.com, 6YA Experts are independent contractors who do not have any access to Gofundme.com customer information or purchases.
While 6YA Experts can provide effective help on any Gofundme.com product or service, they do not have access to your Gofundme.com account and
can’t assist with billing, or any non technical issue you have with Gofundme.com.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Gofundme.com
What is 6YA’s relationship with Gofundme.com?
6YA and Gofundme.com are not related. While 6YA Experts can provide help and support on most Gofundme.com products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.