github Phone Number

N/A

Average Wait Time

on hold with github

Reasons customers like you called recently

22 Aug, 2021
04 May, 2021

More github Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

https://github.com/contact

2 hours

github Contact Info

Phone Number:

Email Support:
support@github.com

Twitter:

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Everything you need to know about Contacting GitHub

GitHub is an IT service management company that allows users to build and test software. The multi-functional platform also enables users to work from home, ensuring high productivity. With over 56 million developers, it isn’t surprising that GitHub receives many customer support requests daily.

Best methods to contact GitHub

GitHub offers different methods for users to get in touch with customer support.

  • You can mail them through their official email address i.e. support@github.com and expect a reply within 38 hours.
  • GitHub’s online help desk is also available for detailed conversations. You can contact the help desk via github.com.

Contacting GitHub customer service

There are various reasons for people to contact GitHub Customer Support. These include:

  • Issues of stolen identity
  • Addressing hacked accounts
  • Issues in verifying the identity of users
  • Fraudulent charges
  • Password issues

Tips for contacting GitHub Customer Service

To make sure that your issue is handled professionally, follow the steps below:

  • Keep the necessary documents with you. Have your billing copies, account details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to contacting GitHub Customer Service

Users seem to be happy with GitHub’s support team. Customer service reps were said to be supportive and helpful. No evidence of customer dissatisfaction has been found online.

Issues resolved by GitHub Customer Service

  • Resolving hacking issues
  • Technical assistance
  • Assistance with the verification process
  • Resolving fraudulent charges
  • Password issues

Contact with GitHub unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. Try other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as email support. This gives you the advantage of having a transcript of your communication with the rep.

Contacting github support or customer service

github customer support and customer service can be contacted via phone, email, and chat. Like most companies, github uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. github customer support agents receive basic training to support github products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, github support agents have templated and scripted answers to common questions. If github agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since github can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, github uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from github?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike github, 6YA Experts are independent contractors who do not have any access to github customer information or purchases.

While 6YA Experts can provide effective help on any github product or service, they do not have access to your github account and can’t assist with billing, or any non technical issue you have with github.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from github agents.

What is 6YA’s relationship with github?

6YA and github are not related. While 6YA Experts can provide help and support on most github products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact github!

6ya Experts have helped thousands of users with github issues

Talk to a github Expert in seconds!

12 github Experts are online
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github Contact Info

Phone Number:

Email Support:
support@github.com

Twitter:

Facebook:

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12 github Experts are online
what do you need help with ?
12 github Experts are online
what do you need help with ?
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