Payments and Charges
Request for Information
Average Wait Time
on hold with Getaround
Payments and Charges
Request for Information
|Phone number to dial||866-438-2768|
|Call picked up by a real person||YES|
|Department you're calling||Customer service|
|Call center hours||24 hours, 7 days|
|Best time to dial||1pm|
|Average wait||4 minutes|
|Alternate methods||phone, email|
Getaround is an online car-sharing service provider. Now that carpool seems to be a popular option amongst the working generation, Getaround has totally snatched the spotlight by becoming the fastest growing startup in its domain worldwide.
Getaround provides limited options to contact their support team. Some of the effective ways are listed below:
There are various reasons for people to call Getaround Customer Service. These include:
To have a smooth call with a Getaround representative, follow the tips below:
Getaround generally ensures user-friendly assistance and fast resolution of concerns. But a company as large as Getaround is bound to attract both appreciation and criticism for the work they do and services they provide. The customer reactions vary from extremely satisfied to mildly disappointed.
Users have expressed dissatisfaction over long waiting hours and under-trained reps.
Some common issues resolved by the Getaround support team are addressing requests for car bookings, canceling bookings, overcharging, and strange charges issues.
Getaround is a third-party company connecting car owners with riders. In instances of damaged vehicles, Getaround has limited ability to help. The reps are also not responsible for booking errors due to unstable internet connections.
There may be cases where your call may drop or the issue persists, don't worry. Try these options:
Getaround customer support and customer service can be contacted via phone, email, and chat. Like most companies, Getaround uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Getaround customer support agents receive basic training to support Getaround products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Getaround support agents have templated and scripted answers to common questions. If Getaround agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Getaround can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Getaround uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Getaround, 6YA Experts are independent contractors who do not have any access to Getaround customer information or purchases.
While 6YA Experts can provide effective help on any Getaround product or service, they do not have access to your Getaround account and can’t assist with billing, or any non technical issue you have with Getaround.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Getaround agents.
6YA and Getaround are not related. While 6YA Experts can provide help and support on most Getaround products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Getaround issues