Getaround Phone Number

866-438-2768

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Getaround

Alternative Getaround Contact Methods

50hours
Avg. Response Time by Email
Skip the wait!
4mins
Avg. Wait for New Customers
Skip the wait!

How Effective is Getaround Customer Service?

Issues Resolved
2%
How often Getaround resolves issues
N/A
Get better support!
Avg. Call Duration
04:37mins
How long it takes Getaround to resolve
N/A
Too slow? Fix it now!

Why People are Calling Getaround

Top Reasons

16%

Account

12%

Payments and Charges

6%

Request for Information

3%

Product/Service

63%

Other

Getaround: 866-438-2768 Information

Phone Info Details
Phone number to dial 866-438-2768
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 1pm
Average wait 4 minutes
Alternate methods phone, email

Getaround Contact Info

Phone Number:
866-438-2768

Email Support:
help@getaround.com

Twitter:

Facebook:

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Everything you need to know about Contacting Getaround

Getaround is an online car-sharing service provider. Now that carpool seems to be a popular option amongst the working generation, Getaround has totally snatched the spotlight by becoming the fastest growing startup in its domain worldwide.

Best methods to contact Getaround

Getaround provides limited options to contact their support team. Some of the effective ways are listed below:

  • Getaround offers a toll-free number for users across the globe to get in touch with the support team. Dial 866-438-2768.
  • You can also seek help from the online help support at help@getaround.com.
  • Unfortunately, Getaround doesn’t offer live-chat or email-based customer support.

Calling Getaround Customer Service

There are various reasons for people to call Getaround Customer Service. These include:

  • Booking a car
  • Changing booking
  • Cancelation of bookings
  • Overcharge or strange charge
  • Inquiring about loyalty program

Tips to Ensure an Effective Call With Getaround Customer Service

To have a smooth call with a Getaround representative, follow the tips below:

  • Make sure to dial the correct number. Getaround provides a 24/7 calling facility to users. However, the best time to get in touch is around 10:30 in the morning.
  • It's always advisable to read necessary information before contacting the support department. Check out Getaround's website to make sure you contact the appropriate department for your concern. That way you can avoid wasting hours.
  • Keep all the product-related information handy. Have your notepad ready to jot down important points for future reference.

User Reactions To Calling Getaround Customer Service

Getaround generally ensures user-friendly assistance and fast resolution of concerns. But a company as large as Getaround is bound to attract both appreciation and criticism for the work they do and services they provide. The customer reactions vary from extremely satisfied to mildly disappointed.

Users have expressed dissatisfaction over long waiting hours and under-trained reps.

Issues Resolved by Phone with Getaround Customer Service

Some common issues resolved by the Getaround support team are addressing requests for car bookings, canceling bookings, overcharging, and strange charges issues.

What Cannot Be Resolved by Phone with Getaround Customer Service?

Getaround is a third-party company connecting car owners with riders. In instances of damaged vehicles, Getaround has limited ability to help. The reps are also not responsible for booking errors due to unstable internet connections.

Call with Getaround Unsuccessful? Follow the Tips Below

There may be cases where your call may drop or the issue persists, don't worry. Try these options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist the Getaround rep to get your concern easily and help your issue resolve faster.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • You can also write a mail expressing your concern. Getaround's customer service department usually takes about 40 hours to get back in touch. If nothing works, you can always contact Getaround's social media accounts.

Contacting Getaround support or customer service

Getaround customer support and customer service can be contacted via phone, email, and chat. Like most companies, Getaround uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Getaround customer support agents receive basic training to support Getaround products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Getaround support agents have templated and scripted answers to common questions. If Getaround agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Getaround can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Getaround uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Getaround?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Getaround, 6YA Experts are independent contractors who do not have any access to Getaround customer information or purchases.

While 6YA Experts can provide effective help on any Getaround product or service, they do not have access to your Getaround account and can’t assist with billing, or any non technical issue you have with Getaround.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Getaround agents.

What is 6YA’s relationship with Getaround?

6YA and Getaround are not related. While 6YA Experts can provide help and support on most Getaround products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Getaround!

6ya Experts have helped thousands of users with Getaround issues

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Getaround Contact Info

Phone Number:
866-438-2768

Email Support:
help@getaround.com

Twitter:

Facebook:

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10 Getaround Experts are online
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10 Getaround Experts are online
what do you need help with ?
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