Everything you need to know about Contacting Fujitsu
Fujitsu is a leading Japanese company known for its products in Information technology. As a major tech giant, Fujitsu receives lots of customer support requests every day.
Best Methods to Contact Fujitsu
Fujitsu provides limited options to contact them. You may either dial 800-626-4686 or 800-385-4878 to contact Fujitsu. The service is available 24*7.
Calling Fujitsu Customer Service
People call Fujitsu for various reasons. These include:
- Asking supplier's address
- Complaints about the products
- Technical assistance
- Repair and return requests
Tips to Ensure an Effective Call With Fujitsu Customer Service
- Make sure to call the right number. Fujitsu provides 24/7 customer service, however, it is advisable to contact Fujistu around 9:30 in the morning.
- Keep the required documents handy so you do not miss any significant information.
- If you have a complaint against the device, keep the device nearby to troubleshoot along with the representative.
- Take notes of the conversation.
User Reactions To Calling Fujitsu Customer Service
Fujitsu has received mixed responses from the customers. Many customers seem to be satisfied with the service, however, a few have complained about long waiting times and poor assistance.
Issues Resolved by a Fujitsu Customer Service Representative
Fujitsu support team can resolve most of the customer issues. These include questions related to retailer details, general complaints, technical support, repair, return, and other issues.
Call with Fujitsu Unsuccessful? Follow The Steps Below
- Review your notes and try to point out the areas of miscommunication.
- Make a second call and try to explain the situation in a better way. Tell them that you have called them earlier but it didn't work. This may help them to get the seriousness of your issue.
- If the calling doesn't work, contact Fujitsu through social media handles. Social media specialists may resolve your issue.
Contacting Fujitsu support or customer service
Fujitsu customer support and customer service can be contacted via phone, email, and chat. Like most companies, Fujitsu uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Fujitsu customer support agents receive basic training to support Fujitsu products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Fujitsu support agents have templated and scripted answers to common questions. If Fujitsu
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Fujitsu can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Fujitsu uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Fujitsu?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Fujitsu, 6YA Experts are independent contractors who do not have any access to Fujitsu customer information or purchases.
While 6YA Experts can provide effective help on any Fujitsu product or service, they do not have access to your Fujitsu account and
can’t assist with billing, or any non technical issue you have with Fujitsu.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Fujitsu
What is 6YA’s relationship with Fujitsu?
6YA and Fujitsu are not related. While 6YA Experts can provide help and support on most Fujitsu products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.