Freedompop Phone Number

888-701-1353

Customer Service

Contact Number

12mins

Average Wait Time

on hold with Freedompop

Alternative Freedompop Contact Methods

50hours
Avg. Response Time by Email
Skip the wait!
38hours
Avg. Response Time on Twitter
Skip the wait!
68hours
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Freedompop Customer Service?

Issues Resolved
3%
How often Freedompop resolves issues
N/A
Get better support!
Avg. Call Duration
01:22mins
How long it takes Freedompop to resolve
N/A
Too slow? Fix it now!

Why People are Calling Freedompop

Top Reasons

23%

Payments and Charges

17%

Activation/Cancellation

9%

Refund

6%

Account

45%

Other

Freedompop: 888-701-1353 Information

Phone Info Details
Phone number to dial 888-701-1353
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-5pm PST
Best time to dial 9:10am
Average wait 12 minutes
Alternate methods phone, email, web, twitter, facebook

More Freedompop Contact Information

Contact Information Average Wait Time Avg. Wait Time

Billing

888-743-8107

N/A

Technical Support

888-915-2647

N/A

New Customers

888-906-3184

N/A

Cancellations

888-731-1555

N/A

Freedompop Contact Info

Phone Number:
888-701-1353

Email Support:
support@freedompop.com

Twitter:
@FreedomPopHelp

Facebook:
facebook.com/FreedomPop

Freedompop Phone Numbers

Billing: 888-743-8107

Technical Support: 888-915-2647

New Customers: 888-906-3184

Cancellations: 888-731-1555

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Everything you need to know about Contacting FreedomPop

FreedomPop is a wireless Internet and mobile network operator.

FreedomPop provides "free" IP mobile services including free data, text, and VoIP and sells mobile phones, tablets, and broadband devices for use with their in-built services. Based in California, FreedomPop receives lots of customer service requests every day.

Best Methods to Contact FreedomPop

FreedomPop offers various methods for customers to get in touch with their support team. In total, there are three efficient and tested ways to contact FreedomPop. These include:

  • FreedomPop offers multiple toll-free numbers for users to get in touch with a team rep. The best way to contact FreedomPop is by dialing 888-701-1353. The alternate options are 888-743-8107 for billing issues, 888-915-2647 for technical support, 888-906-3184 for new customers, and 888-731-1555 for cancelations.
  • The next efficient way to seek support from FreedomPop will be to mail them at their official mail address, support@FreedomPop.com.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out https://FreedomPop.zendesk.com/home for more help.

Calling FreedomPop Customer Support

Here are some common reasons for people to call FreedomPop customer support:

  • Invoice and payment issues
  • Tech support
  • Placing, changing, or canceling orders
  • Tracking order status
  • Seeking product or service details
  • Reporting complaints
  • Troubleshooting problems

Tips to ensure an effective call with FreedomPop

  • It's always advisable to have proper information before you dial FreedomPop. Check out FreedomPop's website to make sure you dial the correct number. That way you can avoid wasting hours on figuring things.
  • Keep all the product-related information handy. Like the appliance, invoice, order details, etc. Make sure to have the right answers when asked for product name, model, serial number, etc.
  • Have your notepad ready so that you can jot down any important points for future reference.

User Reactions To Calling FreedomPop Customer Service

Except for a few, most users seem content with the service provided. Users appreciate having multiple ways to contact FreedomPop.

Issues resolved by a FreedomPop Customer Service Representative

Most issues are effectively resolved by FreedomPop customer support. They include placing, changing, canceling, or tracking orders, providing technical aid, registering complaints, etc.

What Can't Be Resolved by Phone with FreedomPop Customer Service?

  • Returning or exchanging a product has to be done by the customers themselves. If the user is dealing with device damage, users must physically take or ship the product to a service center.
  • FreedomPop is also not responsible for incompatibility issues with third-party hardware and peripheral devices.

Call with FreedomPop Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • Try emailing about your issue to the customer support mail ID. This will also ensure you get a record of your chat transcripts useful for future reference.
  • You can also try reaching out to the help forum provided on FreedomPop's website.
  • If nothing works, contact FreedomPop through their official social media handles.

Contacting Freedompop support or customer service

Freedompop customer support and customer service can be contacted via phone, email, and chat. Like most companies, Freedompop uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Freedompop customer support agents receive basic training to support Freedompop products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Freedompop support agents have templated and scripted answers to common questions. If Freedompop agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Freedompop can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Freedompop uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Freedompop?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Freedompop, 6YA Experts are independent contractors who do not have any access to Freedompop customer information or purchases.

While 6YA Experts can provide effective help on any Freedompop product or service, they do not have access to your Freedompop account and can’t assist with billing, or any non technical issue you have with Freedompop.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Freedompop agents.

What is 6YA’s relationship with Freedompop?

6YA and Freedompop are not related. While 6YA Experts can provide help and support on most Freedompop products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Freedompop!

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Freedompop Contact Info

Phone Number:
888-701-1353

Email Support:
support@freedompop.com

Twitter:
@FreedomPopHelp

Facebook:
facebook.com/FreedomPop

Freedompop Phone Numbers

Billing: 888-743-8107

Technical Support: 888-915-2647

New Customers: 888-906-3184

Cancellations: 888-731-1555

Similar Company Phone Numbers

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18 Freedompop Experts are online
what do you need help with ?
18 Freedompop Experts are online
what do you need help with ?
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