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Everything you need to know about Contacting Fonts

Fonts lets you explore a library of calligraphic fonts. You can sort the fonts by price, language, style, language filters, etc. With a humongous customer base, it isn’t surprising that the company receives many customer support requests daily.

Best methods to contact Fonts

Fonts’ online help desk is available to users for detailed conversations. You can contact the help desk via fonts.com. The average time to fix issues is 45 hours.

Contacting Fonts customer service

There are various reasons for people to contact Fonts Customer Support. These include:

  • Order status
  • Payment issues
  • Technical assistance

Tips for contacting Fonts Customer Service

To make sure your issue is handled professionally, follow the steps below:

  • The busiest time to contact the help desk is 10:15 a.m. Try not to reach them during this time.
  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to contacting Fonts Customer Service

Overall, users were happy with Fonts support team. However, most users encountered glitches in making payments. The company intends to work towards updating its automatic subscription renewal system in the coming years.

Issues resolved by Fonts Customer Service

  • Answering questionsregarding font use
  • Resolving payment issues
  • Technical assistance

Contact with Fonts unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.

Contacting fonts.com support or customer service

fonts.com customer support and customer service can be contacted via phone, email, and chat. Like most companies, fonts.com uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. fonts.com customer support agents receive basic training to support fonts.com products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, fonts.com support agents have templated and scripted answers to common questions. If fonts.com agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since fonts.com can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, fonts.com uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from fonts.com?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike fonts.com, 6YA Experts are independent contractors who do not have any access to fonts.com customer information or purchases.

While 6YA Experts can provide effective help on any fonts.com product or service, they do not have access to your fonts.com account and can’t assist with billing, or any non technical issue you have with fonts.com.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from fonts.com agents.

What is 6YA’s relationship with fonts.com?

6YA and fonts.com are not related. While 6YA Experts can provide help and support on most fonts.com products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact fonts.com!

6ya Experts have helped thousands of users with fonts.com issues

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fonts.com Contact Info

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18 fonts.com Experts are online
what do you need help with ?
18 fonts.com Experts are online
what do you need help with ?
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