Everything you need to know about Contacting Fiverr
Fiverr is an online marketplace that connects individual freelancers with businesses for over 300 categories. With a base of 2.4 million customers, it isn’t surprising that Fiverr receives many customer support requests daily.
Best methods to contact Fiverr
Fiverr offers limited methods for customer support. The Online help desk is available for detailed conversations. You can contact the help desk via support.fiverr.com. The average time to fix issues is 81 hours.
Contacting Fiverr customer service
There are various reasons for people to call Fiverr Customer Support. These include:
- Accessing Fiverr account
- Requesting refunds
- Complaints regarding orders
- Account banned
- Technical assistance
Tips for contacting Fiverr Customer Service
To make sure your issue is handled properly, follow the steps below:
- Keep the necessary documents with you. Have your personal info, account details, any form of prior communication for reference while on call.
- Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
- Take notes during the conversation. You may want to refer to these later on.
Customer reactions to contacting Fiverr Customer Service
Most users have openly expressed their discontent towards Fiverr customer support. Common customer reviews are:
- The reps were unprofessional
- User accounts were disabled before prior notification
- Customers were sent automated responses that didn’t help them much
Issues resolved by Fiverr Customer Service
- Resolving refund issues
- Technical assistance
- Assistance with accessing account
- Resolving complaints about orders
Contact with Fiverr unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You have other options:
- Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
- Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
Contacting fiverr support or customer service
fiverr customer support and customer service can be contacted via phone, email, and chat. Like most companies, fiverr uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. fiverr customer support agents receive basic training to support fiverr products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, fiverr support agents have templated and scripted answers to common questions. If fiverr
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since fiverr can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, fiverr uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from fiverr?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
fiverr, 6YA Experts are independent contractors who do not have any access to fiverr customer information or purchases.
While 6YA Experts can provide effective help on any fiverr product or service, they do not have access to your fiverr account and
can’t assist with billing, or any non technical issue you have with fiverr.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from fiverr
What is 6YA’s relationship with fiverr?
6YA and fiverr are not related. While 6YA Experts can provide help and support on most fiverr products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.