Request for Information
Payments and Charges
Average Wait Time
on hold with Facebook
Request for Information
Payments and Charges
|Phone number to dial||650-543-4800|
|Call picked up by a real person||NO|
|Department you're calling||Nobody answers this number|
|Call center hours||24 hours, 7 days|
|Best time to dial||N/A|
|Alternate methods||web, phone, email, chat|
Over the past decade, Facebook has helped connect billions across the world. With a user base of more than a billion users, Facebook receives customer assistance requests, day in and day out.
However, Facebook doesn't provide phone-based customer support, but users are advised to use Facebook's Help Center for quick resolution of your service.
In serious cases and hate crimes, users have the option of submitting a support request to Facebook.
There are a variety of reasons for users to call Facebook, some of them include:
Users cannot directly call the Facebook Phone Center but have to scroll through Facebook's support request form and choose an option that matches your support issue.
To manage technical issues, Facebook generally provides instructions and graphic guidelines.
Facebook mostly extends chat-based customer support to users. Consumers are often left frustrated and dissatisfied with Facebook's customer services. Many have also complained of inconsistent assistance and lack of transparency in resolving customer concerns. However, the company has ensured timely response with the customer support forms several times. We may expect Facebook to use more customer-friendly support models anytime soon.
The issues resolved by Facebook Customer Service Department are mostly technical, including inquiring about Facebook ads and privacy settings, password recovery, addressing fraud, and hacked accounts.
Facebook has limited options in resolving disputes between two parties. In cases of reporting accounts based on hate crimes and objectionable content, Facebook takes a day or two to respond and resolve. There are cases where Facebook may not intervene and you are left with options to either block or restrict the user on the other side of screen.
There may be cases where your call may drop or the issue persists, don't fret. There still are options:
Facebook customer support and customer service can be contacted via phone, email, and chat. Like most companies, Facebook uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Facebook customer support agents receive basic training to support Facebook products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Facebook support agents have templated and scripted answers to common questions. If Facebook agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Facebook can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Facebook uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Facebook, 6YA Experts are independent contractors who do not have any access to Facebook customer information or purchases.
While 6YA Experts can provide effective help on any Facebook product or service, they do not have access to your Facebook account and can’t assist with billing, or any non technical issue you have with Facebook.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Facebook agents.
6YA and Facebook are not related. While 6YA Experts can provide help and support on most Facebook products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with Facebook issues