Facebook Phone Number

650-543-4800

Customer Service

Contact Number

N/A

Average Wait Time

on hold with Facebook

Alternative Facebook Contact Methods

100hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Facebook Customer Service?

Issues Resolved
13%
How often Facebook resolves issues
N/A
Get better support!
Avg. Call Duration
00:56
How long it takes Facebook to resolve
N/A
Too slow? Fix it now!

Why People are Calling Facebook

Top Reasons

54%

Account

9%

Product/Service

4%

Request for Information

2%

Payments and Charges

31%

Other

Reasons customers like you called recently

03 Jun, 2020
03 Jun, 2020
03 Jun, 2020
03 Jun, 2020
03 Jun, 2020
03 Jun, 2020
03 Jun, 2020
03 Jun, 2020

Facebook: 650-543-4800 Information

Phone Info Details
Phone number to dial 650-543-4800
Call-back avaliable NO
Call picked up by a real person NO
Department you're calling Nobody answers this number
Call center hours 24 hours, 7 days
Best time to dial N/A
Average wait N/A
Alternate methods web, phone, email, chat

More Facebook Contact Information

Contact Information Average Wait Time Avg. Wait Time

records@fb.com

records@fb.com

N/A

press@fb.com

press@fb.com

N/A

Facebook Contact Info

Phone Number:
650-543-4800

Email Support:
disabled@facebook.com

Twitter:
@Facebook

Facebook:
facebook.com/facebook

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Everything you need to know about contacting Facebook

Over the past decade, Facebook has helped connect billions across the world. With a user base of more than a billion users, Facebook receives customer assistance requests, day in and day out.

However, Facebook doesn't provide phone-based customer support, but users are advised to use Facebook's Help Center for quick resolution of your service.

In serious cases and hate crimes, users have the option of submitting a support request to Facebook.

Best Methods to Contact Facebook

  • The most efficient way to seek support from Facebook would be to mail them at their official mail address, appeals@facebook.com. You may expect a reply from Facebook in the next 100 hours. Other alternate mail is disabled@facebook.com.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out help.Facebook.com for the same. A Facebook rep takes around 38 hours to fix an issue.
  • Facebook also offers a live-chat support feature. Access the same via https://www.facebook.com/business/form and expect a reply within 2-3mins.

Contacting Facebook Customer Support

There are a variety of reasons for users to call Facebook, some of them include:

  • Technical assistance
  • Reporting hate crimes
  • Reporting accounts violating intellectual property rights
  • Reporting a hacked account
  • Identity theft, scams, and fraud
  • Inquiring about Facebook ads
  • Privacy settings
  • Password recovery
  • Profile management for the deceased or celebrities
  • Appealing against objectionable content

Best Tips for Contacting Facebook Customer Service

Users cannot directly call the Facebook Phone Center but have to scroll through Facebook's support request form and choose an option that matches your support issue.

To manage technical issues, Facebook generally provides instructions and graphic guidelines.

User Reaction On Contacting Facebook Customer Service

Facebook mostly extends chat-based customer support to users. Consumers are often left frustrated and dissatisfied with Facebook's customer services. Many have also complained of inconsistent assistance and lack of transparency in resolving customer concerns. However, the company has ensured timely response with the customer support forms several times. We may expect Facebook to use more customer-friendly support models anytime soon.

What Kind of Issues can Facebook Customer Service Representative Resolve?

The issues resolved by Facebook Customer Service Department are mostly technical, including inquiring about Facebook ads and privacy settings, password recovery, addressing fraud, and hacked accounts.

What Can't Be Resolved by Contacting Facebook Customer Service?

Facebook has limited options in resolving disputes between two parties. In cases of reporting accounts based on hate crimes and objectionable content, Facebook takes a day or two to respond and resolve. There are cases where Facebook may not intervene and you are left with options to either block or restrict the user on the other side of screen.

Contact with Facebook’s support team Unsuccessful? Follow the steps ahead

There may be cases where your call may drop or the issue persists, don't fret. There still are options:

  • Visit Facebook's community help boards. Seniors and specialists over there may help you in resolving your concern.
  • Re-send your support request. Visit online community forums to ensure escalation of your case. You may then be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Reach out to social media experts online.
  • Use alternative methods of seeking customer assistance. Facebook has a significant presence on Twitter and Instagram. You may head over to other social media sites to contact and tag Facebook with your concern.

Contacting Facebook support or customer service

Facebook customer support and customer service can be contacted via phone, email, and chat. Like most companies, Facebook uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Facebook customer support agents receive basic training to support Facebook products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Facebook support agents have templated and scripted answers to common questions. If Facebook agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Facebook can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Facebook uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Facebook?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Facebook, 6YA Experts are independent contractors who do not have any access to Facebook customer information or purchases.

While 6YA Experts can provide effective help on any Facebook product or service, they do not have access to your Facebook account and can’t assist with billing, or any non technical issue you have with Facebook.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Facebook agents.

What is 6YA’s relationship with Facebook?

6YA and Facebook are not related. While 6YA Experts can provide help and support on most Facebook products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Facebook!

6ya Experts have helped thousands of users with Facebook issues

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Facebook Contact Info

Phone Number:
650-543-4800

Email Support:
disabled@facebook.com

Twitter:
@Facebook

Facebook:
facebook.com/facebook

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13 Facebook Experts are online
what do you need help with ?
13 Facebook Experts are online
what do you need help with ?
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