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Everything you need to know about Contacting Excite

Excite is a multifunctional web portal that offers services ranging from news, weather forecast, metasearch engine to web-based email facility and instant messaging. With over 19 million monthly users, it isn’t surprising that Excite receives many customer support requests daily.

Best methods to contact Excite

The online way to contact Excite is via the help desk. The help desk can be accessed at help.excite.com. The average time taken by the reps to fix issues is 72 hours.

Contacting Excite customer service

There are various reasons for people to contact Excite Customer Support. These include:

  • Random locking out from Excite account
  • Resetting password
  • Accessing Excite email
  • Payment issues

Tips for contacting Excite Customer Service

To make sure your issue is handled professionally, follow the steps below:

  • The busiest time to contact the help desk is 10:45 a.m. Try not to contact the support team during this time.
  • Keep the necessary documents with you. Have your account details or any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to contacting Excite Customer Service

Most users were unhappy with Excite’s inability to respond to user inquiries. Customers found the reps to be unresponsive and unsupportive.

Issues resolved by Excite Customer Service

  • Accessing Excite account
  • Resetting Excite email’s password
  • Resolving payment issues
  • Technical assistance

Contact with Excite unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as email support. This gives you a written record of your communications with the rep.

Contacting excite support or customer service

excite customer support and customer service can be contacted via phone, email, and chat. Like most companies, excite uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. excite customer support agents receive basic training to support excite products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, excite support agents have templated and scripted answers to common questions. If excite agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since excite can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, excite uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from excite?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike excite, 6YA Experts are independent contractors who do not have any access to excite customer information or purchases.

While 6YA Experts can provide effective help on any excite product or service, they do not have access to your excite account and can’t assist with billing, or any non technical issue you have with excite.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from excite agents.

What is 6YA’s relationship with excite?

6YA and excite are not related. While 6YA Experts can provide help and support on most excite products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact excite!

6ya Experts have helped thousands of users with excite issues

Talk to an excite Expert in seconds!

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excite Contact Info

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8 excite Experts are online
what do you need help with ?
8 excite Experts are online
what do you need help with ?
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