Evernote Phone Number

650-257-0885

Customer Service

Contact Number

12mins

Average Wait Time

on hold with Evernote

Alternative Evernote Contact Methods

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Avg. Response Time by Email
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Avg. Response Time on Twitter
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Avg. Response Time on Facebook
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How Effective is Evernote Customer Service?

Issues Resolved
N/A
How often Evernote resolves issues
N/A
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Avg. Call Duration
01:17mins
How long it takes Evernote to resolve
N/A
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Why People are Calling Evernote

Top Reasons

17%

Account

17%

Payments and Charges

13%

Activation/Cancellation

3%

Product/Service

50%

Other

Reasons customers like you called recently

18 Oct, 2021
13 Oct, 2021
05 Oct, 2021
04 Oct, 2021
04 Oct, 2021
04 Oct, 2021
12 Sep, 2021
08 Sep, 2021

Evernote: 650-257-0885 Information

Phone Info Details
Phone number to dial 650-257-0885
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:15am
Average wait 12 minutes
Alternate methods phone, chat, web

More Evernote Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

http://evernote.com/contact/support/

52 minutes

privacy@evernote.com

privacy@evernote.com

N/A

compliance@evernote.com

compliance@evernote.com

N/A

press@evernote.com

press@evernote.com

N/A

Evernote Contact Info

Phone Number:
650-257-0885

Email Support:
brand@evernote.com

Twitter:
@evernote

Facebook:
facebook.com/evernote

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Everything you need to know about Contacting Evernote

Evernote helps people take notes, manage tasks, and organize information more systematically in its app. As a user favorite notes capturing app, Evernote receives many customer support requests daily. However, it does not offer phone-based customer support. Evernote extends email customer support to basic users whereas paid accounts can access customer service via live chat. The company uses Zendesk to track conversations between users and reps.

Best methods to contact Evernote

Evernote offers various methods for users to get in touch with customer support. In total, there are three recommended ways to contact Evernote.

  • Evernote offers a toll-free number for users across the globe to get in touch with the support team. Dial 650-257-0885. The phone-based customer service is available 24/7. The average waiting time is 12 minutes.
  • If you are Evernote’s premium user, follow the given link to start a live chat with one of the reps: http://evernote.com/contact/support/
  • Evernote’s online help desk is also available to connect users with well-trained reps. You can contact the help desk via evernote.com.

Contacting Evernote customer service

Here are some common reasons for people to call Evernote customer support:

  • Technical assistance
  • Changing account type
  • Canceling accounts
  • Billing questions
  • Security or identity theft

Tips for contacting Evernote Customer Service

To make sure your request is handled professionally, follow the steps below:

  • If you have a basic account, email is the only option for you to seek customer support. If you have a paid account, contact Evernote via live chat.
  • Keep the necessary documents with you. Have your billing copies, invoices, screenshots, or any form of prior communication for reference.

Customer reactions to contacting Evernote Customer Service

Except for a few, most users seem content with the service provided. However, some users have faced issues of overall miscommunication from Evernote agents.

Issues resolved by Evernote Customer Service

  • Choosing an appropriate plan
  • Technical assistance
  • Canceling or changing accounts
  • Billing issues

Issues that can’t be resolved by Evernote Customer Service

The customer service reps cannot resolve incompatibility issues between the app and hardware or operating system on your device. You'll have to either change or update your device to resolve the issue.

Call with Evernote unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Review your chat transcript or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Contact again. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat. If you have a paid account, you can access these methods. This gives you a written record of your communications with the rep.
  • You can also contact Evernote via customer forums and find expert users who may help resolve your issue.

Contacting Evernote support or customer service

Evernote customer support and customer service can be contacted via phone, email, and chat. Like most companies, Evernote uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Evernote customer support agents receive basic training to support Evernote products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Evernote support agents have templated and scripted answers to common questions. If Evernote agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Evernote can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Evernote uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Evernote?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Evernote, 6YA Experts are independent contractors who do not have any access to Evernote customer information or purchases.

While 6YA Experts can provide effective help on any Evernote product or service, they do not have access to your Evernote account and can’t assist with billing, or any non technical issue you have with Evernote.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Evernote agents.

What is 6YA’s relationship with Evernote?

6YA and Evernote are not related. While 6YA Experts can provide help and support on most Evernote products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Evernote!

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Evernote Contact Info

Phone Number:
650-257-0885

Email Support:
brand@evernote.com

Twitter:
@evernote

Facebook:
facebook.com/evernote

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12 Evernote Experts are online
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12 Evernote Experts are online
what do you need help with ?
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