Everything you need to know about Contacting Etsy
Etsy is a popular third-party online marketplace. It connects handmade crafts, vintage items, and crafting suppliers with potential customers.
Best methods to contact Etsy
Etsy offers limited methods for users to get in touch with customer support. Etsy’s Online help desk is available to users. You can contact the help desk via etsy.com and expect a reply within 38 hours.
Contacting Etsy Customer Support
Customers contact Etsy support for various reasons including:
- Technical assistance in setting up an Etsy store
- Help with an Etsy account
- Billing issues
- Trademark disagreements
- Reporting inappropriate menus
Tips for contacting Etsy Customer Support
- Communicate with the individual who bought or sold the product. Etsy is an online market for everyone. Your issue will be resolved easily if you contact the buyer or seller directly.
- If you fail to do the above mentioned, you can log into your Etsy account and follow the instructions for the support request.
- Attach necessary documents such as screenshots, tracking numbers, billing copies, and communications regarding your issue.
Customer reactions to contacting Etsy Customer Service
Most of the users are happy with the support provided by Etsy. The service issues are more oriented towards the Etsy sellers rather than the platform management.
Issues resolved by an Etsy Customer Service Representative
- Technical assistance
- Billing issues
- Disputes between buyer and sellers
Call with Etsy unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. Try the following options:
- Identify areas of miscommunication and point them out during future communications.
- Write back. Politely explain why you are unsatisfied with the resolution.
- If you are having disputes with the buyer or seller, contact them again after some time.
- The community forum is a good place to seek advice from experienced users. You can resolve your issues quickly over there.
Contacting Etsy support or customer service
Etsy customer support and customer service can be contacted via phone, email, and chat. Like most companies, Etsy uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Etsy customer support agents receive basic training to support Etsy products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Etsy support agents have templated and scripted answers to common questions. If Etsy
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Etsy can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Etsy uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Etsy?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Etsy, 6YA Experts are independent contractors who do not have any access to Etsy customer information or purchases.
While 6YA Experts can provide effective help on any Etsy product or service, they do not have access to your Etsy account and
can’t assist with billing, or any non technical issue you have with Etsy.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Etsy
What is 6YA’s relationship with Etsy?
6YA and Etsy are not related. While 6YA Experts can provide help and support on most Etsy products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.