ESET Phone Number

866-343-3738

Customer Service

Contact Number

33mins

Average Wait Time

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Alternative ESET Contact Methods

33mins
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ESET: 866-343-3738 Information

Phone Info Details
Phone number to dial 866-343-3738
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 6am-5pm PST
Best time to dial 9:30am
Average wait 33 minutes
Alternate methods phone, web, chat

ESET Contact Info

Phone Number:
866-343-3738

Email Support:

Twitter:

Facebook:

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Everything you need to know about Contacting ESET

ESET Inc. is an internet security company that provides anti-virus and firewall products. It is trusted by more than 110 million businesses and individuals across the globe. Without a doubt, ESET is immensely popular and receives many customer support requests daily.

Best methods to contact ESET Inc.

ESET offers various methods for users to get in touch with customer support. In total, there are three tried and tested ways to contact ESET.

  • ESET offers a toll-free number for users across the globe to get in touch with the support team. Dial 866-343-3738. The average waiting time is 33 minutes.
  • ESET’s online help desk is also available to users for a detailed conversation. You can contact the help desk via kb.eset.com.
  • Follow the given link to start a live chat with one of ESET’s agents: https://helpus.eset.com/

Calling ESET customer service

Reasons for people to call ESET customer support include:

  • Assistance with setting up the service
  • Difficulty in operating the features
  • Subscription issues
  • Technical assistance

Tips for calling ESET Customer Service

For an effective and productive call with ESET, follow the steps below:

  • The phone-based customer support is available Mon-Fri 6 a.m. - 5 p.m. PST. The best time to call tESET is around 10:45 a.m.
  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling ESET Customer Service

Most customers have expressed positive responses to ESET’s customer support team. Some of their reviews are as follows:

  • Customer service reps were supportive, friendly, and knowledgeable.
  • Their issues were resolved in no time.

Issues resolved by ESET Customer Service

  • Technical assistance
  • Assistance with setting up the service
  • Help with operating the features
  • Resolving subscription issues
  • Tracking orders

Call with ESET unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as a help desk or live chat. This gives you a written record of your communication with the rep.

Contacting ESET support or customer service

ESET customer support and customer service can be contacted via phone, email, and chat. Like most companies, ESET uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. ESET customer support agents receive basic training to support ESET products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, ESET support agents have templated and scripted answers to common questions. If ESET agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since ESET can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, ESET uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from ESET?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike ESET, 6YA Experts are independent contractors who do not have any access to ESET customer information or purchases.

While 6YA Experts can provide effective help on any ESET product or service, they do not have access to your ESET account and can’t assist with billing, or any non technical issue you have with ESET.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from ESET agents.

What is 6YA’s relationship with ESET?

6YA and ESET are not related. While 6YA Experts can provide help and support on most ESET products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

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ESET Contact Info

Phone Number:
866-343-3738

Email Support:

Twitter:

Facebook:

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11 ESET Experts are online
what do you need help with ?
11 ESET Experts are online
what do you need help with ?
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