EA Phone Number

866-543-5435

Customer Service

Contact Number

N/A

Average Wait Time

on hold with EA

Alternative EA Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is EA Customer Service?

Issues Resolved
3%
How often EA resolves issues
N/A
Get better support!
Avg. Call Duration
00:57
How long it takes EA to resolve
N/A
Too slow? Fix it now!

Why People are Calling EA

Top Reasons

38%

Account

18%

Product/Service

7%

Request for Information

4%

Payments and Charges

33%

Other

EA: 866-543-5435 Information

Phone Info Details
Phone number to dial 866-543-5435
Call-back avaliable NO
Call picked up by a real person NO
Department you're calling Nobody answers this number
Call center hours Mon-Sat 9am-9pm EST
Best time to dial N/A
Average wait N/A
Alternate methods web, phone

More EA Contact Information

Contact Information Average Wait Time Avg. Wait Time

Corporate Offices

650-628-1500

15 minutes

Customer Service

https://help.ea.com/contactus

10 hours

Technical Support

https://help.ea.com/

86 hours

ir@ea.com

ir@ea.com

N/A

dpo@ea.com

dpo@ea.com

N/A

EA Contact Info

Phone Number:
866-543-5435

Email Support:
stockholdercommunications@ea.com

Twitter:
@ea

Facebook:
facebook.com/EA

EA Phone Numbers

Corporate Offices: 650-628-1500

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number

Everything you need to know about Contacting Electronics Arts

Electronic Arts is the second-largest video game developer in America and Europe. Also known by the acronym EA, Electronic Arts tackles lots of customer support calls every day.

Best Methods to Contact Electronic Arts

Electronic Arts offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Electronic Arts. These include:

  • Electronic Arts offers a toll-free number for users to get in touch with a team rep. The best way to contact Electronic Arts is by dialing 866-543-5435. You can also dial 650-628-1500 for corporate offices.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out https://help.ea.com/contactus and https://help.ea.com/ for more help.

Contacting Electronic Arts Customer Support

Here are some common reasons for people to contact Electronic Arts customer support:

  • Invoice and payment issues
  • Tech support
  • Placing, modifying, or calling orders
  • Handling hacked accounts
  • Help with troubleshooting

Tips to ensure effective contact with Electronic Arts

  • Visit the "Contact Us" page on the official website. Read the instructions carefully to get directed to the appropriate support team.
  • Attach documents to your request that supports your request or case. This may include invoice statements, screenshots, previous correspondences, etc
  • If you receive a callback facility, keep a notepad and pen nearby and take notes

User Reactions To contacting Electronic Arts Customer Service

While some seem satisfied with Electronic Arts customer service, other users are unhappy with EA’s inability to provide phone-based customer service. In technical cases, EA does not offer bonuses like prolonged playtime to compensate for the loss.

Issues resolved by Electronic Arts Customer Service

Electronic Arts customer service agents resolve issues including technical aid, billing and payment issues, hacked accounts, etc.

What Can't Be Resolved Electronic Arts Customer Service?

If you are dealing with operating system incompatibility, please contact the customer support of your device. EA customer rep cannot help here. If you are facing trouble connecting, communicate with your ISP.

Contact with Electronic Arts unsuccessful? Follow the steps below

If you're left frustrated and unsatisfied with the response you received, don't worry. Try the following:

  • Examine your previous correspondences. You might get your answer within them somewhere. If not, then it may help address the issue thoroughly when you contact Electronic Arts again.
  • Contact customer support again. Explain your problem as simply as possible. Attach necessary documents. Agents have different levels of training and experience. The next person you connect to may work your issue out.
  • If the problem persists, you can contact Electronic Arts's official social media handles.
  • You can also reach out to the Electronic Arts community forum.

Contacting EA support or customer service

EA customer support and customer service can be contacted via phone, email, and chat. Like most companies, EA uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. EA customer support agents receive basic training to support EA products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, EA support agents have templated and scripted answers to common questions. If EA agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since EA can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, EA uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from EA?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike EA, 6YA Experts are independent contractors who do not have any access to EA customer information or purchases.

While 6YA Experts can provide effective help on any EA product or service, they do not have access to your EA account and can’t assist with billing, or any non technical issue you have with EA.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from EA agents.

What is 6YA’s relationship with EA?

6YA and EA are not related. While 6YA Experts can provide help and support on most EA products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact EA!

6ya Experts have helped thousands of users with EA issues

Talk to an EA Expert in seconds!

12 EA Experts are online
what do you need help with ?

EA Contact Info

Phone Number:
866-543-5435

Email Support:
stockholdercommunications@ea.com

Twitter:
@ea

Facebook:
facebook.com/EA

EA Phone Numbers

Corporate Offices: 650-628-1500

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
12 EA Experts are online
what do you need help with ?
12 EA Experts are online
what do you need help with ?
As Seen On