eHarmony Phone Number

844-527-7421

Customer Service

Contact Number

6mins

Average Wait Time

on hold with eHarmony

Alternative eHarmony Contact Methods

7hours
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is eHarmony Customer Service?

Issues Resolved
6%
How often eHarmony resolves issues
N/A
Get better support!
Avg. Call Duration
02:33mins
How long it takes eHarmony to resolve
N/A
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Why People are Calling eHarmony

Top Reasons

29%

Activation/Cancellation

16%

Payments and Charges

13%

Account

9%

Request for Information

33%

Other

eHarmony: 844-527-7421 Information

Phone Info Details
Phone number to dial 844-527-7421
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat 8:30am-5:00pm PST
Best time to dial 8:10am
Average wait 6 minutes
Alternate methods phone, email, web

More eHarmony Contact Information

Contact Information Average Wait Time Avg. Wait Time

socialmedia@eharmony.com

socialmedia@eharmony.com

N/A

eHarmony Contact Info

Phone Number:
844-527-7421

Email Support:
support@eharmony.com

Twitter:
@eharmony

Facebook:
facebook.com/eharmony

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Everything you need to know about Contacting eHarmony

eHarmony is an online dating website based in California. eHarmony receives lots of customer service requests every day.

Best Methods to Contact eHarmony

eHarmony offers various methods for customers to get in touch with their support team. In total, there are three efficient ways to contact eHarmony. These include:

  • eHarmony offers a toll-free number for users to get in touch with a team rep. The best way to contact eHarmony is by dialing 844-527-7421.
  • The next efficient way to seek support from eHarmony will be to mail them at their official mail address, support@eharmony.com.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out help-singles.eharmony.com.

Calling eHarmony Customer Support

Here are some common reasons for people to call eHarmony customer support:

  • Tech support
  • Account access issues
  • Changing or canceling a subscription
  • Complaints or concerns about scammers, fraudsters using the site
  • Reporting abuse
  • Troubleshooting problems

Tips to ensure an effective call with eHarmony

To ensure that your eHarmony support request is handled quickly and professionally, follow the tips below:

  • First, make sure to gather documentation that supports your request or case. This may include screenshots of conversations or interactions on the platform, billing statements, or error messages.
  • Next, contact eHarmony customer service and politely explain your concern. Use plain language and be sure to request specific action that you'd like eHarmony to take. Attach relevant files to your communication and reference them in your support request.
  • Wait a reasonable amount of time for a response before a quick follow-up.

User Reactions To Calling eHarmony Customer Service

There aren't a lot of complaints about the actual service received online or in the news media. This suggests that eHarmony is responsive to consumer needs and its customer service representatives can resolve issues to the satisfaction ofmost users.

Issues resolved by an eHarmony Customer Service Representative

eHarmony customer service agents can resolve most common customer issues, including help with technical support issues, troubleshooting, and addressing concerns about safety or the conduct of users.

What Can't Be Resolved by Phone with eHarmony Customer Service?

  • eHarmony is a third-party service that connects people with similar interests. The company cannot resolve interpersonal disputes, nor can it address problems with venues that host meetups, such as bars or restaurants.
  • eHarmony customer service employees may take action against fraud or those who abuse the eHarmony system, but its ability to do so may be limited.

Call with eHarmony Unsuccessful? Follow the Steps Below

If your call drops or the issue persists, don't worry. There are other options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes, and re-contact customer support. The information jotted may assist you to explain your concern thoroughly.
  • Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may get you the desired results.
  • If your call feels unsatisfactory, try mailing to eHarmony's customer support mail address.
  • You can also try reaching out to the help forum provided on the website.

Contacting eHarmony support or customer service

eHarmony customer support and customer service can be contacted via phone, email, and chat. Like most companies, eHarmony uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. eHarmony customer support agents receive basic training to support eHarmony products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, eHarmony support agents have templated and scripted answers to common questions. If eHarmony agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since eHarmony can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, eHarmony uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from eHarmony?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike eHarmony, 6YA Experts are independent contractors who do not have any access to eHarmony customer information or purchases.

While 6YA Experts can provide effective help on any eHarmony product or service, they do not have access to your eHarmony account and can’t assist with billing, or any non technical issue you have with eHarmony.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from eHarmony agents.

What is 6YA’s relationship with eHarmony?

6YA and eHarmony are not related. While 6YA Experts can provide help and support on most eHarmony products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact eHarmony!

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eHarmony Contact Info

Phone Number:
844-527-7421

Email Support:
support@eharmony.com

Twitter:
@eharmony

Facebook:
facebook.com/eharmony

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8 eHarmony Experts are online
what do you need help with ?
8 eHarmony Experts are online
what do you need help with ?
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