Ebay Phone Number

866-540-3229

Customer Service

Contact Number

16mins

Average Wait Time

on hold with Ebay

Alternative Ebay Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
38hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Ebay Customer Service?

Issues Resolved
4%
How often Ebay resolves issues
N/A
Get better support!
Avg. Call Duration
02:16mins
How long it takes Ebay to resolve
N/A
Too slow? Fix it now!

Why People are Calling Ebay

Top Reasons

13%

Shipping and Delivery

9%

Account

9%

Request for Information

6%

Refund

63%

Other

Reasons customers like you called recently

17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021
17 Oct, 2021

Ebay: 866-540-3229 Information

Phone Info Details
Phone number to dial 866-540-3229
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 5am-10pm, Sat-Sun 6am-6pm PST
Best time to dial 8:00am
Average wait 16 minutes
Alternate methods phone, web, twitter

More Ebay Contact Information

Contact Information Average Wait Time Avg. Wait Time

Fraud Detection

866-643-1607

N/A

Customer Service

866-348-9519

N/A

Investors/ Franchasing

800-305-4605

N/A

staffing_system_support@ebay.com

staffing_system_support@ebay.com

N/A

talent@ebay.com

talent@ebay.com

N/A

employeeprivacyoffice@ebay.com

employeeprivacyoffice@ebay.com

N/A

vero@ebay.com

vero@ebay.com

N/A

ebaydpo@ebay.com

ebaydpo@ebay.com

N/A

lawenforcement@ebay.com

lawenforcement@ebay.com

N/A

press@ebay.com

press@ebay.com

N/A

spoof@ebay.com

spoof@ebay.com

N/A

spam@ebay.com

spam@ebay.com

N/A

ebay@ebay.co.uk

ebay@ebay.co.uk

N/A

Ebay Contact Info

Phone Number:
866-540-3229

Email Support:
accessibility@ebay.com

Twitter:
@eBay

Facebook:
facebook.com/ebay

Ebay Phone Numbers

Fraud Detection: 866-643-1607

Customer Service: 866-348-9519

Investors/ Franchasing: 800-305-4605

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Everything you need to know about Contacting Ebay

eBay is a global buying and selling platform e-commerce platform facilitating both business-to-consumer and consumer-to-consumer sales. It is one of the most popular third-party sales platforms and receives hundreds of assistance requests every day.

Best Methods to Contact eBay

eBay offers various methods for customers to get in touch with their support team.

These include:

  • eBay offers a toll-free number for users across the globe to get in touch with a team rep. The first best way to contact eBay is dialing 866-540-3229.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out help.eBay .com for the same.
  • Unfortunately, eBay doesn’t offer a live-chat support feature at this time.

Calling eBay Customer Support

People call eBay customer support for following reasons:

  • Technical assistance
  • Billing concerns
  • Seller queries regarding sales and listing process
  • Refund and exchange requests
  • Updating account information
  • In case of fraud or identity theft

Best Practices for Calling eBay Customer Service

  • The standard customer service hours in eBay vary from 5 a.m. to 10 p.m. Pacific time. Make sure you call within this time range only.
  • In cases of transaction issues between buyer and seller, eBay may not mediate. It is better if both parties can resolve the situation without eBay intervention.
  • Check out the official eBay website and click 'Contact Us' tab. Tap the 'Call Us' link. eBay will redirect you to a listing of reasons for calling the support department. Choose an option and you will be redirected to an eBay customer support rep.
  • eBay also provides callback options. Choose a time and update your representative to escalate the process.
  • Have everything beforehand; product details, tracking number, payment proof, or billing error documents before calling customer care.
  • Make notes.

User Experience with eBay Customer Support

There have been mixed reviews about the efficiency of eBay's customer support department. Most users have expressed their dissatisfaction openly with the level of assistance received. Moreover, eBay generally restricts itself to not intervene between buyer and seller parties except in the matters of frauds and emergencies. This leads to slowed resolutions.

Issues resolved by eBay Customer Service Representative

eBay customer service can solve the following issues:

  • tracking payment methods, debit, and credit card details
  • providing technical support in using the eBay website
  • refund status in case of failed transactions
  • mediation between two conflicting parties

What Can't Be Resolved by Phone With eBay?

In case of conflict with the buyer or seller over order and payment issues, eBay may not intervene. It is better if both parties can resolve the situation without the mediator's assistance.

What can I do if I am Unhappy With my call to eBay?

  • Make sure to take notes or record a transcript of your conversation. You may need the details again.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Use alternative methods of seeking customer assistance. Use email, social media platforms, or eBay's online contact form to resolve your concerns at the earliest.

Contacting Ebay support or customer service

Ebay customer support and customer service can be contacted via phone, email, and chat. Like most companies, Ebay uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Ebay customer support agents receive basic training to support Ebay products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Ebay support agents have templated and scripted answers to common questions. If Ebay agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Ebay can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Ebay uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Ebay?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Ebay, 6YA Experts are independent contractors who do not have any access to Ebay customer information or purchases.

While 6YA Experts can provide effective help on any Ebay product or service, they do not have access to your Ebay account and can’t assist with billing, or any non technical issue you have with Ebay.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Ebay agents.

What is 6YA’s relationship with Ebay?

6YA and Ebay are not related. While 6YA Experts can provide help and support on most Ebay products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Ebay!

6ya Experts have helped thousands of users with Ebay issues

Talk to an Ebay Expert in seconds!

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Ebay Contact Info

Phone Number:
866-540-3229

Email Support:
accessibility@ebay.com

Twitter:
@eBay

Facebook:
facebook.com/ebay

Ebay Phone Numbers

Fraud Detection: 866-643-1607

Customer Service: 866-348-9519

Investors/ Franchasing: 800-305-4605

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
18 Ebay Experts are online
what do you need help with ?
18 Ebay Experts are online
what do you need help with ?
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