Everything you need to know about Contacting Drizly
Drizly is an e-commerce platform delivering alcohol. It has a vast selection of alcohol varieties. You may find beers to whiskeys and wine to spirits in the Drizly catalog. Customers can get their favorite alcohol delivered to their doorsteps by making orders either on the mobile app or by visiting Drizly’s website.
Best methods to contact Drizly
Drizly offers limited ways for users to get in touch with the customer support team. You can mail Drizly through their official email address i.e. firstname.lastname@example.org. The email-based customer service is open 24*7. You can expect a reply within 44 hours of your sent request.
Contacting Drizly customer service
Here are some common reasons for people to call Drizly customer support:
- Issues while placing orders
- Cases of receiving wrong orders
- Accessing account
- Requesting refunds for canceled orders
- Tracking order
Tips for contacting Drizly Customer Service
To make sure your request is handled quickly and professionally, follow the steps below:
- Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
- Keep your device handy if you face technical issues with the app. You’ll be able to troubleshoot easily.
Customer reactions to calling Drizly Customer Service
Many users have expressed their dissatisfaction regarding Drizly’s customer service. Some of the common complaints are:
- Refunds on canceled orders were never issued
- Requests made through email were left unanswered.
- Customer service reps were unsupportive.
- Customers were unhappy with the fact that they couldn’t talk to a live person
- Users got automated responses that had no relevance to their issues.
Issues resolved by Drizly Customer Service
- Assistance with placing orders
- Resolving refund issues
- Payment issues
- Tracking orders
Contact with Drizly unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You have other options:
- Look through your conversation. Identify areas of miscommunication and point them out during future communications.
- Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
Contacting Drizly support or customer service
Drizly customer support and customer service can be contacted via phone, email, and chat. Like most companies, Drizly uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Drizly customer support agents receive basic training to support Drizly products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Drizly support agents have templated and scripted answers to common questions. If Drizly
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Drizly can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Drizly uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Drizly?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Drizly, 6YA Experts are independent contractors who do not have any access to Drizly customer information or purchases.
While 6YA Experts can provide effective help on any Drizly product or service, they do not have access to your Drizly account and
can’t assist with billing, or any non technical issue you have with Drizly.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Drizly
What is 6YA’s relationship with Drizly?
6YA and Drizly are not related. While 6YA Experts can provide help and support on most Drizly products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.