DraftKings Phone Number

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Average Wait Time

on hold with DraftKings

DraftKings Contact Info

Phone Number:

Email Support:
support@draftkings.com

Twitter:
@DraftKings

Facebook:

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Everything you need to know about Contacting DraftKings

DraftKings is an American daily fantasy sports contest and sports betting operator. Allowing users to enter daily and weekly fantasy sports contests and win money based on individual player performances, DraftKings receives lots of customer support requests every day.

Best Methods to Contact DraftKings

Unfortunately, there is only one way to contact DraftKings. The efficient way to seek support from DraftKings will be to mail them at their official mail address, support@draftkings.com.

Contacting DraftKings Customer Support

Here are some common reasons for people to contact DraftKings customer support:

  • Technical assistance
  • Billing and payment issues
  • Account access issues
  • Problem with claiming rewards
  • Reporting overcharge
  • Registering complaints
  • Reporting hacked accounts and identity theft
  • Help with troubleshooting problems

Tips to ensure effective contact with DraftKings

The following tips can help you get your concerns addressed smoothly:

  • Search instructions on DraftKings's help page. Submit a detailed email expressing your concerns as simply as possible.
  • Keep details of your request and follow up in case no one gets back to you.

User Reactions To Contacting DraftKings Customer Service

Users are normally pleased with DraftKings's customer support. However, not being able to speak to a person directly puts a damper on their satisfaction level.

Issues resolved by DraftKings Customer Service

Customer support easily deals with issues including set-up and usage trivia, technical assistance, account access, troubleshooting, etc.

What Cannot Be Resolved by DraftKings Customer Service?

  • DraftKings is not responsible for incompatibility with your device. You will have to contact the customer service of your device.
  • Customer support can provide help with payment frauds and identity theft issues only to a certain limit. You may have to contact your bank directly here.
  • If there has been a personal dispute, DraftKings might not step in. It's better if the two parties resolve the issue without a mediator. If the problem escalates, you may take direct legal actions.

Contact with DraftKings unsuccessful? Follow the steps below

If you're left frustrated and unsatisfied with the response you received, don't worry. Try the following:

  • Examine your notes. It may help address the issue thoroughly when you contact DraftKings again.
  • Unfortunately contacting the customer support mail is the only way of reaching out to DraftKings. If it didn't work the first time, try contacting again.
  • You can also try reaching out to DraftKings's official Twitter handle. Someone there might guide you as to how to resolve your issue.

Contacting DraftKings support or customer service

DraftKings customer support and customer service can be contacted via phone, email, and chat. Like most companies, DraftKings uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. DraftKings customer support agents receive basic training to support DraftKings products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, DraftKings support agents have templated and scripted answers to common questions. If DraftKings agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since DraftKings can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, DraftKings uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from DraftKings?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike DraftKings, 6YA Experts are independent contractors who do not have any access to DraftKings customer information or purchases.

While 6YA Experts can provide effective help on any DraftKings product or service, they do not have access to your DraftKings account and can’t assist with billing, or any non technical issue you have with DraftKings.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from DraftKings agents.

What is 6YA’s relationship with DraftKings?

6YA and DraftKings are not related. While 6YA Experts can provide help and support on most DraftKings products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact DraftKings!

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DraftKings Contact Info

Phone Number:

Email Support:
support@draftkings.com

Twitter:
@DraftKings

Facebook:

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
15 DraftKings Experts are online
what do you need help with ?
15 DraftKings Experts are online
what do you need help with ?
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