DirectTV Phone Number

800-531-5000

Customer Service

Contact Number

N/A

Average Wait Time

on hold with DirectTV

Alternative DirectTV Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is DirectTV Customer Service?

Issues Resolved
25%
How often DirectTV resolves issues
N/A
Get better support!
Avg. Call Duration
06:03
How long it takes DirectTV to resolve
N/A
Too slow? Fix it now!

Why People are Calling DirectTV

Top Reasons

39%

Payments and Charges

8%

Staff

7%

Product/Service

6%

Activation/Cancellation

40%

Other

Reasons customers like you called recently

21 Oct, 2021
20 Oct, 2021
20 Oct, 2021
16 Oct, 2021
16 Oct, 2021
15 Oct, 2021
15 Oct, 2021
14 Oct, 2021

DirectTV: 800-531-5000 Information

Phone Info Details
Phone number to dial 800-531-5000
Call-back avaliable NO
Call picked up by a real person NO
Department you're calling Toll-Free Number
Call center hours
Best time to dial
Average wait N/A
Alternate methods

More DirectTV Contact Information

Contact Information Average Wait Time Avg. Wait Time

Business Customer Service

888-267-1317

N/A

Business Customer Service

888-854-7751

N/A

Business Customer Service

888-200-4388

N/A

Sales

855-838-4388

N/A

Sales

888-777-2454

N/A

privacypolicy@att.com

privacypolicy@att.com

N/A

DirectTV Contact Info

Phone Number:
800-531-5000

Email Support:
directv@directv.com

Twitter:
@DIRECTVService

Facebook:
facebook.com/directv

DirectTV Phone Numbers

Business Customer Service: 888-267-1317

Business Customer Service: 888-854-7751

Business Customer Service: 888-200-4388

Sales: 855-838-4388

Sales: 888-777-2454

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number

Everything you need to know about Contacting DirecTV

DirecTV is a satellite TV service provider. Having over 20 million users, DirecTV receives numerous customer support calls daily.

Best Methods to Contact DirecTV

In total, there are three ways to contact DirecTV. These include:

  • DirecTV offers multiple toll-free numbers for users to get in touch with a team rep. The best way to contact DirecTV is by dialing 888-238-3712. Alternate numbers are 800-531-5000 for customer service, 800-496-4915 for national accounts, 888-715-3291 for new customer concierge, 800-288-1145 for billing, 877-318-2092 for moving & address change concierge, and 888-858-0822 for deals & packages concierge.
  • DirecTV provides a live chat option to users at https://support.directv.com/app/chat/chat_launch.
  • The support team also offers online help desks and community forums to users for detailed conversations on complex issues. You can check out https://support.directv.com/app/ask for more info.

Calling DirecTV Customer Support

Here are some common reasons for people to call DirecTV customer support:

  • Invoice and payment issues
  • Tech support
  • New subscription
  • Modifying or terminating an existing subscription
  • Help with troubleshooting problems

Tips to ensure an effective call with DirecTV

You can ensure a productive call with DirecTV and get your issues resolved in no time with the following tips:

  • Keep all the product-related information handy. Like the invoice, warranty, TV or mobile(for technical assistance), etc. Have your notepad ready to jot down important points for future reference.
  • DirecTV provides separate numbers for residential and business subscribers. Check out their website to make sure you dial the right number.
  • The customer support helpline for new subscriptions and general questions is open from 8 am to 12 am EST every day.
  • The customer support helpline for technical issues is available 24×7. So don''t hesitate to dial them whenever the need arises.

User Reactions To Calling DirecTV Customer Service

Response to DirecTV''s customer support varies from user to user. While some appreciate the agents who helped them, others show sheer dissatisfaction. A fraction, however, claims that the service went downhill ever since it was acquired by AT&T in 2015. DirecTV has already been accused of not keeping proper call records. As a result, the users have to give detailed descriptions of their issues repeatedly.

Issues resolved by a DirecTV Customer Service Representative

Most common customer issues are resolved by DirecTV customer agents daily. These include invoice concerns, tech support, acquiring, altering, or terminating service, etc.

What Cannot Be Resolved by Phone with DirecTV Customer Service?

DirecTV has no role in deciding the content genre to be streamed. It is mainly in the hands of studios, not DirecTV, to decide what will go on-air and what not.

Customer support reps cannot help users with device manhandle or damage. They may guide you with the steps to follow for repair and replacements, but ultimately it''s your responsibility to personally take or ship your product.

Call with DirecTV Unsuccessful? Follow the steps below

If your call felt unsatisfactory, don''t give up just yet. Here''s what you can do next:

  • Take notes of the previous call and go through them. This will help you explain the issue better when you call again.
  • Customer service agents have different levels of training and experience. Dial again. The next person might solve your issue with ease.
  • Check out the live chat option on DirecTV''s official website. That way you can have a written record of your correspondence for future reference.
  • Try reaching out to DirecTV via official social media handles. You can also raise your issue in the DirecTV community forums.
  • If nothing works you can visit an AT&T retail store and work things out in person.

Contacting DirectTV support or customer service

DirectTV customer support and customer service can be contacted via phone, email, and chat. Like most companies, DirectTV uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. DirectTV customer support agents receive basic training to support DirectTV products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, DirectTV support agents have templated and scripted answers to common questions. If DirectTV agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since DirectTV can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, DirectTV uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from DirectTV?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike DirectTV, 6YA Experts are independent contractors who do not have any access to DirectTV customer information or purchases.

While 6YA Experts can provide effective help on any DirectTV product or service, they do not have access to your DirectTV account and can’t assist with billing, or any non technical issue you have with DirectTV.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from DirectTV agents.

What is 6YA’s relationship with DirectTV?

6YA and DirectTV are not related. While 6YA Experts can provide help and support on most DirectTV products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact DirectTV!

6ya Experts have helped thousands of users with DirectTV issues

Talk to a DirectTV Expert in seconds!

18 DirectTV Experts are online
what do you need help with ?

DirectTV Contact Info

Phone Number:
800-531-5000

Email Support:
directv@directv.com

Twitter:
@DIRECTVService

Facebook:
facebook.com/directv

DirectTV Phone Numbers

Business Customer Service: 888-267-1317

Business Customer Service: 888-854-7751

Business Customer Service: 888-200-4388

Sales: 855-838-4388

Sales: 888-777-2454

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
18 DirectTV Experts are online
what do you need help with ?
18 DirectTV Experts are online
what do you need help with ?
As Seen On