Everything you need to know about Contacting Delphi
Delphi is a tech giant that offers advanced combustion systems, electrification products, softwares, etc. Delphi’s market incorporates both individual passengers and commercial vehicles. With a humongous customer base, it isn’t surprising that Delphi receives many customer support requests daily.
Best methods to contact Delphi
Delphi offers limited customer support methods. The online help desk is available to users for detailed conversations. You can contact the help desk via delphi.com. The average time taken to fix issues is 53 hours.
Contacting Delphi customer service
Here are some common reasons for people to contact Delphi Customer Support:
- Checking order status
- Requesting license key file
- Returning products
- General complaints
Tips for contacting Delphi Customer Service
To make sure your issue is handled professionally, follow the steps below:
- The busiest time to call Delphi is 3:30 p.m. Try not to contact the reps during this time.
- Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
- Keep your product handy if you face technical issues. You’ll be able to troubleshoot along with the agent on call.
- Take notes during the conversation. You may want to refer to these later on.
Customer reactions to contacting Delphi Customer Service
Overall, users were satisfied with the level of support received. No online news of customer dissatisfaction was found.
Issues resolved by Delphi Customer Service
- Answering order-related questions
- Providing license key files
- Returning products
- Resolving issues with products
- Technical assistance
Call with Delphi unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You have other options:
- Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
- Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
Contacting Delphi support or customer service
Delphi customer support and customer service can be contacted via phone, email, and chat. Like most companies, Delphi uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Delphi customer support agents receive basic training to support Delphi products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Delphi support agents have templated and scripted answers to common questions. If Delphi
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Delphi can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Delphi uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Delphi?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Delphi, 6YA Experts are independent contractors who do not have any access to Delphi customer information or purchases.
While 6YA Experts can provide effective help on any Delphi product or service, they do not have access to your Delphi account and
can’t assist with billing, or any non technical issue you have with Delphi.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Delphi
What is 6YA’s relationship with Delphi?
6YA and Delphi are not related. While 6YA Experts can provide help and support on most Delphi products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.