Dell Phone Number

800-999-3355

Customer Service

Contact Number

10mins

Average Wait Time

on hold with Dell

Alternative Dell Contact Methods

3hours
Avg. Response Time by Email
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6hours
Avg. Response Time on Twitter
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15hours
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Dell Customer Service?

Issues Resolved
N/A
How often Dell resolves issues
N/A
Get better support!
Avg. Call Duration
02:39mins
How long it takes Dell to resolve
N/A
Too slow? Fix it now!

Why People are Calling Dell

Top Reasons

31%

Request for Information

15%

Shipping and Delivery

54%

Other

Reasons customers like you called recently

23 Oct, 2021
23 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
20 Oct, 2021
18 Oct, 2021

Dell: 800-999-3355 Information

Phone Info Details
Phone number to dial 800-999-3355
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 9:15pm
Average wait 10 minutes
Alternate methods phone, email, chat, web, facebook, twitter

More Dell Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

877-293-1197

N/A

Technical Support

800-624-9896

N/A

Technical Support

877-790-3355

N/A

Technical Support

800-285-1653

N/A

us_sales@dell.com

us_sales@dell.com

N/A

Dell Contact Info

Phone Number:
800-999-3355

Email Support:
US_CAG_Customer_Care@dell.com

Twitter:
@DellCares

Facebook:
facebook.com/dell

Dell Phone Numbers

Technical Support: 877-293-1197

Technical Support: 800-624-9896

Technical Support: 877-790-3355

Technical Support: 800-285-1653

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Dell is a leading brand in the field of Information Technology. The company mainly deals with manufacturing and selling personal laptops. As a leading tech giant, Dell receives hundreds of assistance request calls from consumers globally.

Best Methods to Contact Dell

Dell offers various methods for customers to get in touch with their support team. These include:

  • Dell offers a toll-free number for users across the globe to get in touch with a team rep. The best way to contact Dell is by dialing 800-847-4096. Other alternate numbers are:
    • 800-999-3355 for technical support
    • For corporate affairs, dial 877-819-3355
  • The next efficient way to seek support from Dell would be to email them at their official email address, US_CSMB_Customer_Care@dell.com. You may expect a reply from Dell in the next 38 hours.
  • The support team also offers online help desks and community forums. You can check out help.dell.com for more help
  • Access Dell’s live-chat via http://support.dell.com/support/topics/glo

Calling Dell Customer Support

Customers call Dell customer support for the following reasons:

  • Product inquiry
  • Technical assistance
  • Making changes to existing orders
  • Order details
  • Return and refund requests
  • Inquiring about warranty period and status

Best Tips for Calling Dell Customer Service

  • Being a global brand, the company's multiple divisions have their own customer service departments. Before dialing directly to Dell's official numbers, head over to its website and get the right number to call based on your geographical location and nearby help center.
  • Keep all the important information handy before visiting Dell's website. They require sign-in details, name, and model number of your product to direct your case to the correct branch.
  • Have other useful documents with you before calling. Include all your previous invoices, product serial numbers, billing statements, receipts, and warranty cards in the above list.
  • Take notes during your conversation with the Dell rep.

User Reactions to Calling Dell Customer Support

Dell generally ensures user-friendly customer assistance to its users. We haven't yet heard of poor reviews from any of Dell's regular customers yet. Overall, Dell's customer service seems to be satisfactory and positive.

However, in some complex cases, you may need to consult an expert for resolving technical glitches before contacting Dell.

What Issues Can Dell Customer Support Resolve?

Dell customer service can solve the following issues:

  • Repair requests
  • Return status
  • Troubleshooting
  • Technical support
  • Checking and confirming Invoices
  • Assisting members with using Dell devices

What Cannot Be Resolved by Phone With Dell Customer Service?

  • There are cases where Dell faces difficulty in delivering the device to your address. It may happen if you or other family members are away and no one is available to sign for packages.
  • Dell has a limited say in cases involving third-party retailers. In billing or return issues, you are advised to directly contact your retailer before Dell.
  • If your existing devices are incompatible with Dell products, Dell may offer you customer support for troubleshooting. However, Dell will not be responsible for the performance of your equipment thereafter.

Dell call Unsuccessful? Follow the steps below

  • Make sure to take notes or record a transcript of your conversation. You may need the details again.
  • If you think the first representative didn't get your concern, call back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Try alternate ways of getting in touch. Use social media handles to tag or contact Dell directly.
  • Use Dell's online community and forums. You may get the chance to meet some experienced Dell users and in-house moderators. They may help you in resolving your concern.

Contacting Dell support or customer service

Dell customer support and customer service can be contacted via phone, email, and chat. Like most companies, Dell uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Dell customer support agents receive basic training to support Dell products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Dell support agents have templated and scripted answers to common questions. If Dell agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Dell can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Dell uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Dell?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Dell, 6YA Experts are independent contractors who do not have any access to Dell customer information or purchases.

While 6YA Experts can provide effective help on any Dell product or service, they do not have access to your Dell account and can’t assist with billing, or any non technical issue you have with Dell.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Dell agents.

What is 6YA’s relationship with Dell?

6YA and Dell are not related. While 6YA Experts can provide help and support on most Dell products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Dell!

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Dell Contact Info

Phone Number:
800-999-3355

Email Support:
US_CAG_Customer_Care@dell.com

Twitter:
@DellCares

Facebook:
facebook.com/dell

Dell Phone Numbers

Technical Support: 877-293-1197

Technical Support: 800-624-9896

Technical Support: 877-790-3355

Technical Support: 800-285-1653

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
13 Dell Experts are online
what do you need help with ?
13 Dell Experts are online
what do you need help with ?
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