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Everything you need to know about Contacting Curb

Curb completes more than a million rides every month in the United States alone, making it understandable for the company to receive customer assistance outreach every day.

Best methods to contact Curb

Curb provides limited support options. The only effective means to contact curb is by filling a support request on their official website. Head over to curb.com/support for the same. Unfortunately, Curb doesn’t offer email or phone-based support at this moment.

Contacting Curb Customer Service

People call Curb for many problems. These include:

  • Routine driver concerns such as late rides, rude drivers
  • Technical assistance
  • To inquire about rides in a specific area
  • Service charges

Steps to Contact Curb Customer Service

You can follow the steps below to contact Curb Customer Service:

  • Head over to Curb’s official website and tap on the customer section. Tick correct options and explain your issue in detailed words.
  • Type your message in the message box along with a screenshot to authenticate your concern.

Users Reactions To Contacting Curb Customer Service

Curb has received poor user responses since its inception. Many users seem to be disappointed with under-trained reps, lack of options to connect with the support team, and long waiting times.

Issues Resolved by Curb Customer Service

  • Booking issues
  • Overcharging issue
  • Issues with the Curb app
  • Troubleshooting

Contact with Curb Unsuccessful? Follow the Steps Below

  • Check your internet connection before contacting the support team again.
  • Make sure to take notes or record a transcript of your conversation. You may need the details again.
  • If you think the first representative didn't get your concern, contact back. You will be assigned another agent, with more expertise and training. He may support you better than the first rep.
  • Use alternative methods of seeking customer assistance. Use email, social media platforms. Curb is most active on Twitter and Facebook.
  • Have a printed record of your conversation. You may need them to file complaints in government agencies, regulating the rideshare services around you.

Contacting Curb support or customer service

Curb customer support and customer service can be contacted via phone, email, and chat. Like most companies, Curb uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Curb customer support agents receive basic training to support Curb products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Curb support agents have templated and scripted answers to common questions. If Curb agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Curb can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Curb uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Curb?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Curb, 6YA Experts are independent contractors who do not have any access to Curb customer information or purchases.

While 6YA Experts can provide effective help on any Curb product or service, they do not have access to your Curb account and can’t assist with billing, or any non technical issue you have with Curb.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Curb agents.

What is 6YA’s relationship with Curb?

6YA and Curb are not related. While 6YA Experts can provide help and support on most Curb products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Curb!

6ya Experts have helped thousands of users with Curb issues

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Curb Contact Info

Phone Number:

Email Support:

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Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
16 Curb Experts are online
what do you need help with ?
16 Curb Experts are online
what do you need help with ?
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