Xfinity Phone Number

800-266-2278

Customer Service

Contact Number

29mins

Average Wait Time

on hold with Xfinity

Alternative Xfinity Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
100hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Xfinity Customer Service?

Issues Resolved
14%
How often Xfinity resolves issues
N/A
Get better support!
Avg. Call Duration
06:15mins
How long it takes Xfinity to resolve
N/A
Too slow? Fix it now!

Need help with a specific Xfinity issue?

Popular Xfinity How-to Guides

How to return your Xfinity equipment (4 Quick Methods)

How to return your Xfinity equipment (4 Quick Methods)

In case you’re thinking to cancel, upgrade or move your Xfinity device, visit Xfinity’s digital return centre at http://xfinity.com/returns and follow the instructions to return your device.  You can use this digital centre even if you are logged out of your Xfinity account. There are four different ways users can follow to return their rented equipment.  Initiate your return online and send your equipment back with a prepaid UPS shipping label Sign in to your account and visit the “Equipment Return” page Check the device(s) you want to return and click on the “Continue” option.  Please note: if you’re returning devices such as a TV, click on “Identify device.” That way Comcast will send a verification signal to the device. You’ll get the confirmation message on the device’s display.  Select an appropriate reason to return and click on “Continue”Choose a return option, follow the listed instructions and press “Confirm”If you select UPS prepaid shipping, a UPS prepaid shipping label will be available on the screen. Print this label for your package Put the equipment back in the shipping box and place your UPS shipping label. The top of the label with the tracking number included is your receipt. Keep it with you. Call 1- 800- PICK-UPS to schedule your at-home pickup. Alternatively, you can drop off the package whichever place UPS accepts shipments from.  Stop by a local UPS store Find your nearest UPS store by visiting https://www.theupsstore.com/tools/find-a-storeYou may either pack your equipment yourself at home or you can take the equipment and the prepaid label to the store where a UPS representative will pack it for you and ship your equipment back If the equipment is packed by a UPS representative, you will get a receipt with order details and tracking ID. Track your package at https://xfinity.com/returns  Staying in the loop  If you have an email address attached to the file, you will receive a confirmation email from Xfinity. This email will include all necessary details including date of shipment, application processed. Visit us at the Xfinity store or Comcast service centre Find an Xfinity store or a Comcast service centre near you and make an appointment at http://xfinity.com/stores  Drop off your equipment at any Xfinity store or Comcast service centre. Your devices will be removed immediately from your account once you return the devicesYou’ll be provided with a confirmation receipt by the store members at the earliest 
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Why People are Calling Xfinity

Top Reasons

20%

Payments and Charges

14%

Staff

11%

Product/Service

4%

Activation/Cancellation

51%

Other

Xfinity: 800-266-2278 Information

Phone Info Details
Phone number to dial 800-266-2278
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Sat, 7 AM to 9 PM
Best time to dial 8:30am
Average wait 29 minutes
Alternate methods phone, chat, twitter, web

More Xfinity Contact Information

Contact Information Average Wait Time Avg. Wait Time

New Customer Concierge

888-986-8447

N/A

Deals & Packages Concierge

888-379-2546

N/A

Moving & Address Change Concierge

888-959-6783

N/A

New Customers

866-203-0432

N/A

Business Accounts

800-391-3000

N/A

Business Customer Service

877-589-8809

N/A

California Customer Service

800-945-2288

N/A

Accessibility

855-270-0379

N/A

Business Customer Service

877-761-7401

N/A

Business Customer Service

866-950-3789

N/A

Business Customer Service

800-741-4141

N/A

Business Customer Service

877-229-5999

N/A

Business Customer Service

877-543-3961

N/A

Business Customer Service

866-511-6489

N/A

Business Sales

866-429-2321

N/A

Business Sales

855-867-5010

N/A

Business Sales

866-429-0152

N/A

Business Sales

855-869-7188

N/A

Business Sales

866-524-7482

N/A

Business Sales

855-452-0168

N/A

Customer Service

866-366-5756

N/A

Customer Service

855-709-1197

N/A

Legal

888-565-4329

N/A

business_referral_info@cable.comcast.com

business_referral_info@cable.comcast.com

N/A

dmca_notice@comcast.com

dmca_notice@comcast.com

N/A

comcast_web_privacy@comcast.com

comcast_web_privacy@comcast.com

N/A

bbdisclosures@comcast.net

bbdisclosures@comcast.net

N/A

Xfinity Contact Info

Phone Number:
800-266-2278

Email Support:
accessibility@comcast.com

Twitter:
@comcastcares

Facebook:
facebook.com/Xfinity

Xfinity Phone Numbers

New Customer Concierge: 888-986-8447

Deals & Packages Concierge: 888-379-2546

Moving & Address Change Concierge: 888-959-6783

New Customers: 866-203-0432

Business Accounts: 800-391-3000

Business Customer Service: 877-589-8809

California Customer Service: 800-945-2288

Accessibility: 855-270-0379

Business Customer Service: 877-761-7401

Business Customer Service: 866-950-3789

Business Customer Service: 800-741-4141

Business Customer Service: 877-229-5999

Business Customer Service: 877-543-3961

Business Customer Service: 866-511-6489

Business Sales: 866-429-2321

Business Sales: 855-867-5010

Business Sales: 866-429-0152

Business Sales: 855-869-7188

Business Sales: 866-524-7482

Business Sales: 855-452-0168

Customer Service: 866-366-5756

Customer Service: 855-709-1197

Legal: 888-565-4329

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Philadelphia-based Comcast is one of the leading cable and telecommunication service providers in the United States. The organization stands second in terms of revenue generation by a broadcasting company. With such a customer base, it isn't surprising for Comcast to receive hundreds of assistance calls every day.

Best Methods to Contact Comcast

Comcast offers various methods for customers to get in touch with their support team. These include:

  • Comcast offers a toll-free number for users across the globe to get in touch with a team rep. The first best way to contact Comcast is dialing 800-266-2278. New users can also dial 866-203-0432 and 888-986-8447.
  • To enquire about deals & packages, dial 888-379-2546
  • In case you wish to make changes to your delivery address, give them a ring at 888-959-6783
  • For corporate affairs, dial 800-391-3000 and 877-589-8809
  • Access the live-chat at https://www.comcastsupport.com/ChatEnt. The current wait time is 5 mins.
  • The support team also offers online help desks and community forums to users for detailed conversations and complex issues. You can check out help.customercomcast.com for the same.
  • Comcast is available on Twitter as @ComcastCares. You may tweet about your issue on the social media platform and get your issue resolved really early. Best time to tweet your response at around 9.30 AM.
  • Unfortunately, Comcast doesn’t offer an email support feature at this time. However, things may change in the future.

Calling Comcast Customer Support

People call Comcast customer support for the following reasons:

  • Signal failures
  • Billing issues
  • Inquiring payments methods
  • Technical assistance
  • Channel packages
  • Scheduling repair calls
  • Requests for service upgradations

Tips to ensure an effective call with Comcast

  • Have everything beforehand; card details, or billing error documents before calling customer care.
  • Comcast offers a toll-free number for users to connect with customer support. Note the digits carefully and make sure you dial the right number.
  • In case of a busy schedule, you can request a call-back from Comcast's customer service and a Comcast rep will get in touch with you.

User reaction to calling Comcast Customer Service

Users, in general, have a mixed response to Comcast's customer service. At times, Consumers have expressed dissatisfaction with Comcast's assistance services. Many have also complained of inconsistent assistance, long wait times, and lack of transparency. We may expect Comcast to use more customer-friendly support models in the future.

Issues resolved by the Comcast Customer Service

The issues resolved by Comcast Customer Service Department are mostly technical, including:

  • Billing issues
  • Changing payment methods
  • Upgrading services
  • Changing or canceling subscriptions
  • Repair and Installation requests
  • Checking Internet speeds

What Can't Be Resolved by Contacting Comcast Customer Service?

A Comcast customer service rep cannot help you with system failures and outdated equipment. In case customers opt to discontinue their services, they are required to return equipment physically at a Comcast center.

Comcast's call unsuccessful? Follow steps ahead

There may be chances where you may not be fully satisfied with Comcast's customer service. Don't fret, you have other options in line:

1. You can opt for a live chat support system with Comcast. Live chats help keep a written record of conversations.

2. Use social media to reach Comcast. They have a significant presence on popular media networks.

3. Visit your nearest Xfinity retail store and speak to the Comcast agent in person. It may help you in escalation of your case.

Contacting Xfinity support or customer service

Xfinity customer support and customer service can be contacted via phone, email, and chat. Like most companies, Xfinity uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Xfinity customer support agents receive basic training to support Xfinity products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Xfinity support agents have templated and scripted answers to common questions. If Xfinity agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Xfinity can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Xfinity uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Xfinity?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Xfinity, 6YA Experts are independent contractors who do not have any access to Xfinity customer information or purchases.

While 6YA Experts can provide effective help on any Xfinity product or service, they do not have access to your Xfinity account and can’t assist with billing, or any non technical issue you have with Xfinity.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Xfinity agents.

What is 6YA’s relationship with Xfinity?

6YA and Xfinity are not related. While 6YA Experts can provide help and support on most Xfinity products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Xfinity!

6ya Experts have helped thousands of users with Xfinity issues

Talk to a Xfinity Expert in seconds!

8 Xfinity Experts are online
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Xfinity Contact Info

Phone Number:
800-266-2278

Email Support:
accessibility@comcast.com

Twitter:
@comcastcares

Facebook:
facebook.com/Xfinity

Xfinity Phone Numbers

New Customer Concierge: 888-986-8447

Deals & Packages Concierge: 888-379-2546

Moving & Address Change Concierge: 888-959-6783

New Customers: 866-203-0432

Business Accounts: 800-391-3000

Business Customer Service: 877-589-8809

California Customer Service: 800-945-2288

Accessibility: 855-270-0379

Business Customer Service: 877-761-7401

Business Customer Service: 866-950-3789

Business Customer Service: 800-741-4141

Business Customer Service: 877-229-5999

Business Customer Service: 877-543-3961

Business Customer Service: 866-511-6489

Business Sales: 866-429-2321

Business Sales: 855-867-5010

Business Sales: 866-429-0152

Business Sales: 855-869-7188

Business Sales: 866-524-7482

Business Sales: 855-452-0168

Customer Service: 866-366-5756

Customer Service: 855-709-1197

Legal: 888-565-4329

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
8 Xfinity Experts are online
what do you need help with ?
8 Xfinity Experts are online
what do you need help with ?
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