Everything you need to know about Contacting CNET
CNET is an online media service that publishes reviews, news, articles, blogs, podcasts, and videos on electronics. With a massive customer base, it isn’t surprising that CNET receives many customer support requests daily.
Best methods to contact CNET
CNET offers limited methods for users to get in touch with customer support. The Online help desk is available to users for a detailed conversation. You can contact the help desk via cnet.custhelp.com.
Contacting CNET customer service
Here are some common reasons for people to contact CNET Customer Support:
- General questions
- Complaints regarding info published on the website
- Technical assistance with the website
- Issues in accessing articles
Tips for contacting CNET Customer Service
To make sure your request is handled professionally, follow the steps below:
- The help desk’s busiest time is 3:15 p.m. Try not to contact CNET during this time. The average time taken by the reps to fix a user issue is 38 hours.
- If you’re facing any issue with the website, screenshot that particular page or error. Keep the screenshot handy and produce it when asked.
- Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent.
Customer reactions to contacting CNET Customer Service
Most consumers have expressed mixed responses to CNET’s support team. However, the main issue faced by almost all users was the difficulty in talking to the customer service rep. The reps were unreachable most of the time.
Issues resolved by CNET Customer Service
- Resolving user complaints about a certain publication
- Technical assistance with the website
- Resolving technical glitches with particular articles
Call with CNET unsuccessful? Follow the steps below
If you can’t seem to resolve your issue through the customer service department. You have other options:
- Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
- Write back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
Contacting Cnet support or customer service
Cnet customer support and customer service can be contacted via phone, email, and chat. Like most companies, Cnet uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Cnet customer support agents receive basic training to support Cnet products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Cnet support agents have templated and scripted answers to common questions. If Cnet
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Cnet can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Cnet uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Cnet?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Cnet, 6YA Experts are independent contractors who do not have any access to Cnet customer information or purchases.
While 6YA Experts can provide effective help on any Cnet product or service, they do not have access to your Cnet account and
can’t assist with billing, or any non technical issue you have with Cnet.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Cnet
What is 6YA’s relationship with Cnet?
6YA and Cnet are not related. While 6YA Experts can provide help and support on most Cnet products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.