CenturyLink Phone Number

888-218-0467

Customer Service

Contact Number

9mins

Average Wait Time

on hold with CenturyLink

Alternative CenturyLink Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is CenturyLink Customer Service?

Issues Resolved
12%
How often CenturyLink resolves issues
N/A
Get better support!
Avg. Call Duration
05:28mins
How long it takes CenturyLink to resolve
N/A
Too slow? Fix it now!

Why People are Calling CenturyLink

Top Reasons

30%

Payments and Charges

14%

Product/Service

9%

Staff

5%

Activation/Cancellation

42%

Other

Reasons customers like you called recently

24 Oct, 2021
23 Oct, 2021
23 Oct, 2021
22 Oct, 2021
20 Oct, 2021
20 Oct, 2021
16 Oct, 2021
12 Oct, 2021

CenturyLink: 888-218-0467 Information

Phone Info Details
Phone number to dial 888-218-0467
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST
Best time to dial 10:15am
Average wait 9 minutes
Alternate methods phone, chat, web

More CenturyLink Contact Information

Contact Information Average Wait Time Avg. Wait Time

Deals & Packages Concierge

888-858-0822

N/A

Moving & Address Change Concierge

877-318-2092

N/A

New Customer Concierge

888-715-3291

N/A

Customer Service

800-366-8201

N/A

Account & Billing Support

888-723-8010

N/A

Accounting/ Billing

888-646-0004

N/A

Customer Service

866-642-0444

N/A

Customer Service

800-201-4099

N/A

Customer Service

877-862-9343

N/A

Enterprise

800-777-9594

N/A

Enterprise

800-860-1020

N/A

Enterprise

800-786-6272

N/A

Enterprise

877-453-8353

N/A

Enterprise

888-638-6771

N/A

Repair & Tech Support

877-646-3282

N/A

Repair & Tech Support

800-788-3600

N/A

Repair & Tech Support

866-314-4148

N/A

Small Business

877-726-6875

N/A

Small Business

800-871-9244

N/A

dsltechsupport@centurylink.com

dsltechsupport@centurylink.com

N/A

CenturyLink Contact Info

Phone Number:
888-218-0467

Email Support:
talktous@centurylink.com

Twitter:
@centurylinkhelp

Facebook:
facebook.com/CenturyLink

CenturyLink Phone Numbers

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

Customer Service: 800-366-8201

Account & Billing Support: 888-723-8010

Accounting/ Billing: 888-646-0004

Customer Service: 866-642-0444

Customer Service: 800-201-4099

Customer Service: 877-862-9343

Enterprise: 800-777-9594

Enterprise: 800-860-1020

Enterprise: 800-786-6272

Enterprise: 877-453-8353

Enterprise: 888-638-6771

Repair & Tech Support: 877-646-3282

Repair & Tech Support: 800-788-3600

Repair & Tech Support: 866-314-4148

Small Business: 877-726-6875

Small Business: 800-871-9244

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Everything you need to know about Contacting CenturyLink

CenturyLink is a notable name in the domain of telecommunication, broadband, internet, and DirectTV services. With a massive customer base, it isn’t surprising that CenturyLink receives many customer support requests daily. Centurylink provides both phone and email support services to users.

Best methods to contact CenturyLink

CenturyLink offers various methods for users to get in touch with customer support. In total, there are three approved ways to contact CenturyLink.

  • CenturyLink offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-218-0467. The average waiting time is 11 minutes.
  • CenturyLink’s online help desk is also available to users for a detailed conversation. You can contact the help desk via centurylink.com.
  • Follow the given link to start a live chat with one of the reps: http://www.centurylink.com/help/
  • Unfortunately, CenturyLink does not offer email-based customer support.

Calling CenturyLink customer service

Reasons for people to call CenturyLink Customer Support include:

  • Starting new service
  • Canceling or transferring service
  • Technical assistance
  • Upgrading equipment or devices
  • Questions regarding the use of services
  • Scheduling technician visits
  • Accounts and billing issues

Tips for calling CenturyLink Customer Service

For an effective and productive call with Centurylink, follow the steps below:

  • CenturyLink offers separate phone numbers for different departments. Make sure to call the right number as per your location and issue category.
  • Keep the necessary documents with you. Have your billing copies, account number, any form of communication for reference while on call.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling CenturyLink Customer Service

There are mixed responses from customers regarding the service. Some seem pleased while others were frustrated about dealing with an under-trained support team.

Issues resolved by CenturyLink Customer Service

  • Staring, transferring, changing, canceling services
  • Technical assistance
  • Helping users with operating the equipment and its features

Issues that can’t be resolved by CenturyLink Customer Service

  • If you’re facing issues with your device, schedule an appointment with the repair center. CenturyLink may not help you here.
  • To pay your bill in cash, you will need to visit an authorized payment center. Don’t forget to carry the bill with you.

Call with CenturyLink unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Seek advice from social media users and CenturyLink experts. It is also available on Twitter and Facebook. You can put your questions over there and someone might help resolve your issue.
  • You can also contact CenturyLink via online support forums and find expert users to resolve your issue.

Contacting CenturyLink support or customer service

CenturyLink customer support and customer service can be contacted via phone, email, and chat. Like most companies, CenturyLink uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. CenturyLink customer support agents receive basic training to support CenturyLink products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, CenturyLink support agents have templated and scripted answers to common questions. If CenturyLink agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since CenturyLink can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, CenturyLink uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from CenturyLink?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike CenturyLink, 6YA Experts are independent contractors who do not have any access to CenturyLink customer information or purchases.

While 6YA Experts can provide effective help on any CenturyLink product or service, they do not have access to your CenturyLink account and can’t assist with billing, or any non technical issue you have with CenturyLink.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from CenturyLink agents.

What is 6YA’s relationship with CenturyLink?

6YA and CenturyLink are not related. While 6YA Experts can provide help and support on most CenturyLink products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact CenturyLink!

6ya Experts have helped thousands of users with CenturyLink issues

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CenturyLink Contact Info

Phone Number:
888-218-0467

Email Support:
talktous@centurylink.com

Twitter:
@centurylinkhelp

Facebook:
facebook.com/CenturyLink

CenturyLink Phone Numbers

Deals & Packages Concierge: 888-858-0822

Moving & Address Change Concierge: 877-318-2092

New Customer Concierge: 888-715-3291

Customer Service: 800-366-8201

Account & Billing Support: 888-723-8010

Accounting/ Billing: 888-646-0004

Customer Service: 866-642-0444

Customer Service: 800-201-4099

Customer Service: 877-862-9343

Enterprise: 800-777-9594

Enterprise: 800-860-1020

Enterprise: 800-786-6272

Enterprise: 877-453-8353

Enterprise: 888-638-6771

Repair & Tech Support: 877-646-3282

Repair & Tech Support: 800-788-3600

Repair & Tech Support: 866-314-4148

Small Business: 877-726-6875

Small Business: 800-871-9244

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8 CenturyLink Experts are online
what do you need help with ?
8 CenturyLink Experts are online
what do you need help with ?
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