Carrier Phone Number

800-227-7437

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Carrier

Alternative Carrier Contact Methods

4mins
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How Effective is Carrier Customer Service?

Issues Resolved
N/A
How often Carrier resolves issues
N/A
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Avg. Call Duration
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How long it takes Carrier to resolve
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Reasons customers like you called recently

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Carrier: 800-227-7437 Information

Phone Info Details
Phone number to dial 800-227-7437
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8am-5pm EST
Best time to dial 2:45pm
Average wait 4 minutes
Alternate methods phone, web

More Carrier Contact Information

Contact Information Average Wait Time Avg. Wait Time

New Customers

844-210-8239

N/A

Carrier Contact Info

Phone Number:
800-227-7437

Email Support:

Twitter:

Facebook:

Carrier Phone Numbers

New Customers: 844-210-8239

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Everything you need to know about Contacting Carrier

Carrier is a manufacturer and distributor of air conditioning, ventilation and heating systems. With over 100 years of business expertise, it isn’t surprising that Carrier receives many customer support requests daily.

Best methods to contact Carrier

Carrier offers different methods for users to get in touch with customer support.

● It offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-227-7437. The average waiting time is 3 minutes.

● Carrier’s online help desk is also available to users for detailed conversations. You can contact the help desk via residential.carrier.com.

Calling Carrier customer service

Here are some common reasons for people to call Carrier Customer Support:

● Requesting repair info

● Claiming product warranties

● Assistance in finding a carrier dealer

● Technical assistance with Carrier’s WiFi Thermostat service

Tips for calling Carrier Customer Service

For an effective and productive call with Carrier, follow the steps below:

● The phone-based customer support is available 24 hours, 7 days. The best time to call them is 3:15 p.m.

● Keep the necessary documents with you. Have your invoices, product info, warranty copy, any form of prior communication for reference while on call.

● Keep your product handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.

● Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Carrier Customer Service

Carrier is popular for its high-quality customer service. Users are generally satisfied with the service they receive.

Issues resolved by Carrier Customer Service

● Providing info regarding Carrier’s products

● Explaining warranty terms

● Resolving return or repair issues

● Technical assistance

● Assistance with finding a Carrier dealer

Issues that cannot be resolved by Carrier Customer Service

● If your product requires physical repair, the rep can guide you to the repair center. However, there is not much that can be done over the phone.

● Carrier sells its products through authorized retailers. If a user has any complaints regarding the retailer, there is very little a Carrier rep can do.

● If you have installation issues, you will have to contact a third-party installer directly.

Call with Carrier unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You still have other options:

● Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.

● Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.

● Use other alternatives such as online help desk. This gives you a written record of your communication with the rep.

Contacting Carrier support or customer service

Carrier customer support and customer service can be contacted via phone, email, and chat. Like most companies, Carrier uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Carrier customer support agents receive basic training to support Carrier products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Carrier support agents have templated and scripted answers to common questions. If Carrier agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Carrier can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Carrier uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Carrier?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Carrier, 6YA Experts are independent contractors who do not have any access to Carrier customer information or purchases.

While 6YA Experts can provide effective help on any Carrier product or service, they do not have access to your Carrier account and can’t assist with billing, or any non technical issue you have with Carrier.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Carrier agents.

What is 6YA’s relationship with Carrier?

6YA and Carrier are not related. While 6YA Experts can provide help and support on most Carrier products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Carrier!

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Carrier Contact Info

Phone Number:
800-227-7437

Email Support:

Twitter:

Facebook:

Carrier Phone Numbers

New Customers: 844-210-8239

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10 Carrier Experts are online
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10 Carrier Experts are online
what do you need help with ?
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