Carmax Phone Number

800-519-1511

Customer Service

Contact Number

4mins

Average Wait Time

on hold with Carmax

Alternative Carmax Contact Methods

4mins
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Carmax: 800-519-1511 Information

Phone Info Details
Phone number to dial 800-519-1511
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 8:30am-8pm EST
Best time to dial 2:45pm
Average wait 4 minutes
Alternate methods phone

More Carmax Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

804-747-0422

2 minutes

Carmax Contact Info

Phone Number:
800-519-1511

Email Support:

Twitter:

Facebook:

Carmax Phone Numbers

Customer Service: 804-747-0422

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Everything you need to know about Contacting CarMax

CarMax Inc. is an American retailing and a Fortune 500 company. You can browse for new or used cars based on vehicle models. CarMax allows you to compare cars and find a great deal. With a massive customer base, it isn’t surprising that CarMax receives many customer support requests daily.

Best methods to contact CarMax

CarMax offers limited customer support. CarMax offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-519-1511. The average waiting time is 4 minutes.

Calling CarMax Customer Service

Here are some common reasons for people to call CarMax Customer Support:

  • Issues in registering a vehicle
  • Extended warranty
  • General complaints
  • Technical assistance with the website

Tips for calling CarMax Customer Service

For an effective and productive call with CarMax, follow the steps below:

  • The phone-based customer support is available 8:30 a.m. - 8 p.m. EST, weekdays. The best time to call CarMax is around 2:45 p.m.
  • Keep the necessary documents with you. Have your billing copies, personal details, any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues with the website. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling CarMax Customer Service

Most customers have registered mixed responses to CarMax’s support team. The common reviews are:

  • Customer service reps were friendly and professional.
  • The reps took weeks to issue refunds
  • The user calls were left unanswered.
  • The reps were unable to answer basic support questions

Issues resolved by CarMax Customer Service

  • Registration issues
  • Addressing warranty claims
  • Technical assistance

Call with CarMax unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.

Contacting Carmax support or customer service

Carmax customer support and customer service can be contacted via phone, email, and chat. Like most companies, Carmax uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Carmax customer support agents receive basic training to support Carmax products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Carmax support agents have templated and scripted answers to common questions. If Carmax agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Carmax can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Carmax uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Carmax?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Carmax, 6YA Experts are independent contractors who do not have any access to Carmax customer information or purchases.

While 6YA Experts can provide effective help on any Carmax product or service, they do not have access to your Carmax account and can’t assist with billing, or any non technical issue you have with Carmax.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Carmax agents.

What is 6YA’s relationship with Carmax?

6YA and Carmax are not related. While 6YA Experts can provide help and support on most Carmax products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Carmax!

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Carmax Contact Info

Phone Number:
800-519-1511

Email Support:

Twitter:

Facebook:

Carmax Phone Numbers

Customer Service: 804-747-0422

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17 Carmax Experts are online
what do you need help with ?
17 Carmax Experts are online
what do you need help with ?
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