Everything you need to know about Contacting Car2go
Car2go is a carsharing company famous in Europe and North American region.
The company receives hundreds of customer assistance calls every day.
Best Methods to Contact Car2go
Car2go offers limited ways to get in touch with the support team. The only way to contact Car2go is to ring at 877-488-4224. The phone-based customer service is available 24/7. The average waiting time is 15 minutes. Unfortunately, Car2go doesn’t offer email or chat-based support.
Calling Car2go Customer Service
Users call Car2go for different reasons. These include:
- Booking inquiries
- Changing the booking status
- Booking cancelation
- Overcharge or strange charge related issues
- Inquiring about different Car2go programs
Tips to Ensure an Effective Call With Car2go Customer Service
- Check the number twice. The calling service is available 24*7. The best time to make a call is around 9:00 am.
- Press 0 to get connected to a human representative.
- Keep the required documents handy to have a smooth call with your rep.
- Take notes of your conversation with the representative.
Users Reactions To Calling Car2go Customer Service
Users seem to be generally satisfied with the assistance provided by the representative. Car2go indeed has pioneered the ride-share model and generally ensures user-friendly customer assistance. However, some users and media outlets have criticized the company for inconsistent assistance, lack of live-chat alternatives, and long waiting times.
Issues Resolved by Phone with Car2go Customer Service
The representatives give their best to resolve most of the user issues. These include concerns about reservations, issues with overcharging, and troubleshooting issues.
What Cannot Be Resolved by Phone with Car2go Customer Service?
Car2go customer service cannot resolve issues related to device incompatibility with the Rentalcar app. The reps cannot help you with an unstable internet connection. Communicate with your ISP for help.
Call with Car2go Unsuccessful? Follow the Steps Below
There are cases where your call may drop or the issue persists, don't worry. There are other options:
- Ensure a stable Internet connection.
- Review your notes with the representative and point out the areas of miscommunication.
- Check the number twice before re-dialing.
- Make another call and explain your issue in simple words. This time the representative may be more experienced and help you resolve your issue at the earliest.
Contacting Car2go support or customer service
Car2go customer support and customer service can be contacted via phone, email, and chat. Like most companies, Car2go uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Car2go customer support agents receive basic training to support Car2go products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Car2go support agents have templated and scripted answers to common questions. If Car2go
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Car2go can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Car2go uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Car2go?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Car2go, 6YA Experts are independent contractors who do not have any access to Car2go customer information or purchases.
While 6YA Experts can provide effective help on any Car2go product or service, they do not have access to your Car2go account and
can’t assist with billing, or any non technical issue you have with Car2go.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Car2go
What is 6YA’s relationship with Car2go?
6YA and Car2go are not related. While 6YA Experts can provide help and support on most Car2go products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.