Everything you need to know about Contacting Calm
Calm is best known for its intriguing meditation techniques and relaxing night stories. The company through its products, soughts to create a positive mental health space among users and has accumulated a million users within a short span. The company receives lots of inquiry calls every day.
Best methods to contact Calm
Calm offers support and assistance through help forums only. Head over to calm.com/support and you’ll be directed to the help forum. Answer a few basic questions and you’ll be assigned a rep shortly.
Contacting Calm Customer Service
Here are some common reasons for people to contact Calm:
- Log-in issues
- Canceling services
- Overcharge or strange charge
- Password recovery
Tips to Contact Calm Customer Service
- Head over to the link https://support.calm.com/hc/en-us/requests/new and send the support request through your Calm account.
- The service is available 24/7. However, you should contact Calm around 1:45 pm. Calm takes around 78 hours to respond to user inquiries.
- Have necessary details beforehand including screenshots and any form of prior communication for reference while on call.
Users Reactions To Contacting Calm Customer Service
Most consumers have registered mixed responses to Calm’s support team. However, such remarks are common when it comes to reviewing a large company like Calm.
Issues Resolved By Calm Customer Service
Calm can resolve issues including troubles logging in, cancellation issues, overcharging, strange charging, and password recovery.
Contact with Calm Unsuccessful? Follow the Steps Below
If you are not satisfied with the response from Calm, don't worry and follow the tips below:
- Check your internet connection and ensure your device is running perfectly.
- Contact Calm again. Fill the form and try to detail your issue in simple words. This time you may get an experienced representative on the other side to resolve your problem.
Contacting Calm app support or customer service
Calm app customer support and customer service can be contacted via phone, email, and chat. Like most companies, Calm app uses Call
centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other
foreign countries. Calm app customer support agents receive basic training to support Calm app products and services, and have access
to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, Calm app support agents have templated and scripted answers to common questions. If Calm app
agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since Calm app can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to
take their call. To handle surges in incoming customer support calls, Calm app uses Interactive Voice Response Systems (IVR’s) to handle large volume of
incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
How is getting help from 6YA different from Calm app?
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and
are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike
Calm app, 6YA Experts are independent contractors who do not have any access to Calm app customer information or purchases.
While 6YA Experts can provide effective help on any Calm app product or service, they do not have access to your Calm app account and
can’t assist with billing, or any non technical issue you have with Calm app.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe
that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Calm app
What is 6YA’s relationship with Calm app?
6YA and Calm app are not related. While 6YA Experts can provide help and support on most Calm app products and services, the two
companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues
can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with
your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or
issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of
experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.