Boost Phone Number

888-266-7848

Customer Service

Contact Number

12mins

Average Wait Time

on hold with Boost

Alternative Boost Contact Methods

8hours
Avg. Response Time on Twitter
Skip the wait!
21hours
Avg. Response Time on Facebook
Skip the wait!
12mins
Avg. Wait for New Customers
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Boost Customer Service?

Issues Resolved
8%
How often Boost resolves issues
N/A
Get better support!
Avg. Call Duration
04:04mins
How long it takes Boost to resolve
N/A
Too slow? Fix it now!

Why People are Calling Boost

Top Reasons

15%

Payments and Charges

8%

Account

7%

Product/Service

6%

Activation/Cancellation

64%

Other

Boost: 888-266-7848 Information

Phone Info Details
Phone number to dial 888-266-7848
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 4am-8pm, Sat-Sun 4am-7pm PST
Best time to dial 8:00am
Average wait 12 minutes
Alternate methods phone, twitter, facebook, web

More Boost Contact Information

Contact Information Average Wait Time Avg. Wait Time

General Support

866-402-7366

N/A

Customer Service

866-915-0711

N/A

Boost Contact Info

Phone Number:
888-266-7848

Email Support:

Twitter:
@BoostCare

Facebook:
facebook.com/boostmobile

Boost Phone Numbers

General Support: 866-402-7366

Customer Service: 866-915-0711

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Everything you need to know about Contacting Boost

Boost is one pioneer in the wireless services segment offering affordable prepaid wireless service.

Best methods to contact Boost

Boost offers different methods for users to get in touch with customer support. In total, there are two ways to contact Boost.

  • Boost offers a toll-free number for users across the globe to get in touch with the support team. Dial 888-266-7848. The average waiting time is 10 minutes.
  • Boost’s online help desk is also available to users. You can contact the help desk via support.boostmobile.com.

Calling Boost customer service

There are various reasons for people to call Boost Customer Support. These include:

  • Setting up, canceling, or changing service
  • Purchasing new devices
  • Questions regarding bills and charges
  • Technical assistance
  • Requesting for return, up-gradation, or replacement of a device

Tips for calling Boost Customer Service

For an effective and productive call, follow the steps below:

  • Call from a phone number associated with your Boost account. This will help the agents to confirm your identity.
  • If you have a broken device, call from another device. However, you must keep your account number, recent bills, and online account profile handy. You may be asked to provide these anytime.
  • Phone-based customer support is available from 4 a.m. - 8 p.m on weekdays and 4 a.m. - 7 p.m. on weekends. Android users can dial 611 to connect with the customer service department.

Customer reactions to calling Boost Customer Service

Media houses have received mixed responses regarding Boost’s customer service. Some of the common reviews are:

  • Boost unlike other wireless companies doesn’t offer extended customer support hours. This has left most customers dissatisfied.
  • Inconsistent information from customer service reps.
  • Some users faced difficulty while operating the system menu to reach a live operator.

Issues resolved by Boost Customer Service

  • Starting new service
  • Describing different plans and services
  • Assistance in signing users for different plans and services
  • Reviewing billing disputes
  • Assistance in purchasing new devices
  • Selling Boost Mobile sim card kit under the company’s “Bring your Phone” scheme.

Issues that cannot be resolved by Boost Customer Service

Issues that cant be resolved over the call by a Boost rep include:

  • Broken devices that need replacement or have to be fixed
  • Accessory purchases
  • Hands-on technical issues such as putting a sim card

Call with Boost unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. Try these options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as live chat or email support. This gives you a written record of your communications with the rep.
  • Seek advice from social media users via Boost’s Twitter and Facebook accounts. You can put your questions over there and someone might resolve your issues.
  • You can also contact Boost via its community forums and find expert users to resolve your issue.
  • Visit a Boost mobile retail shop. Remember to make an appointment in advance.

Contacting Boost support or customer service

Boost customer support and customer service can be contacted via phone, email, and chat. Like most companies, Boost uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Boost customer support agents receive basic training to support Boost products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Boost support agents have templated and scripted answers to common questions. If Boost agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Boost can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Boost uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Boost?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Boost, 6YA Experts are independent contractors who do not have any access to Boost customer information or purchases.

While 6YA Experts can provide effective help on any Boost product or service, they do not have access to your Boost account and can’t assist with billing, or any non technical issue you have with Boost.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Boost agents.

What is 6YA’s relationship with Boost?

6YA and Boost are not related. While 6YA Experts can provide help and support on most Boost products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Boost!

6ya Experts have helped thousands of users with Boost issues

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Boost Contact Info

Phone Number:
888-266-7848

Email Support:

Twitter:
@BoostCare

Facebook:
facebook.com/boostmobile

Boost Phone Numbers

General Support: 866-402-7366

Customer Service: 866-915-0711

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12 Boost Experts are online
what do you need help with ?
12 Boost Experts are online
what do you need help with ?
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