BMW Phone Number

800-831-1117

Customer Service

Contact Number

17mins

Average Wait Time

on hold with BMW

Alternative BMW Contact Methods

99hours
Avg. Response Time by Email
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17mins
Avg. Wait for New Customers
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How Effective is BMW Customer Service?

Issues Resolved
N/A
How often BMW resolves issues
N/A
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Avg. Call Duration
N/A
How long it takes BMW to resolve
N/A
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BMW: 800-831-1117 Information

Phone Info Details
Phone number to dial 800-831-1117
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours Mon-Fri 9am-9pm EST
Best time to dial 10:45am
Average wait 17 minutes
Alternate methods phone, email, web

More BMW Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

800-578-5000

N/A

BMW Contact Info

Phone Number:
800-831-1117

Email Support:
customerrelations@bmwusa.com

Twitter:

Facebook:

BMW Phone Numbers

Customer Service: 800-578-5000

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Everything you need to know about Contacting BMW

BMW is a German company that manufactures and sells luxury cars and motorcycles. BMW has a humongous customer base and thus receives hundreds of customer support requests every day.

Best methods to contact BMW

BMW offers various methods for users to get in touch with customer support. In total, there are three ways to contact BMW.

  • BMW offers a toll-free number for users across the globe to get in touch with the support team. Dial 800-831-1117. The average waiting time is 17 minutes.
  • You can also mail them through their official email address i.e. customerrelations@bmwusa.com. You can expect a reply within 99 hours.
  • BMW’s online help desk is also available to users for a detailed conversation. You can contact the help desk via bmwusa.com.

Calling BMW Customer Service

Here are some common reasons for people to call BMW customer support:

  • Requesting repairs
  • Questions regarding roadside assistance
  • Checking for recalls
  • Operating features in the car
  • Issues with the BMW app

Tips for calling BMW Customer Service

For an effective and productive call with BMW, follow the steps below:

  • The phone-based customer support is available from Mon-Fri 9 a.m.-9 p.m. EST. The best time to call them is around 9:30 a.m.
  • Keep the necessary documents with you. Have your billing copies, insurance copies, or any form of prior communication for reference while on call.
  • Keep your device handy if you face technical issues with the app. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling BMW Customer Service

Most consumers have registered negative responses to BMW’s support team. Some of the common reviews are:

  • Customer service was unorganized, disrespectful, and unprofessional
  • Calls were left unanswered
  • Hassle-full repairs

Issues resolved by BMW Customer Service

  • Resolving repair issues
  • Roadside assistance
  • Assistance with operating the features

Call with BMW unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options:

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain why you were unsatisfied with the initial resolution.
  • Use other alternatives such as email support or online help desk. This gives you a written record of your communication with the rep.

Contacting BMW support or customer service

BMW customer support and customer service can be contacted via phone, email, and chat. Like most companies, BMW uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. BMW customer support agents receive basic training to support BMW products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, BMW support agents have templated and scripted answers to common questions. If BMW agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since BMW can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, BMW uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from BMW?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike BMW, 6YA Experts are independent contractors who do not have any access to BMW customer information or purchases.

While 6YA Experts can provide effective help on any BMW product or service, they do not have access to your BMW account and can’t assist with billing, or any non technical issue you have with BMW.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from BMW agents.

What is 6YA’s relationship with BMW?

6YA and BMW are not related. While 6YA Experts can provide help and support on most BMW products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact BMW!

6ya Experts have helped thousands of users with BMW issues

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BMW Contact Info

Phone Number:
800-831-1117

Email Support:
customerrelations@bmwusa.com

Twitter:

Facebook:

BMW Phone Numbers

Customer Service: 800-578-5000

Similar Company Phone Numbers

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15 BMW Experts are online
what do you need help with ?
15 BMW Experts are online
what do you need help with ?
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