Blackberry Phone Number

877-255-2377

Customer Service

Contact Number

2mins

Average Wait Time

on hold with Blackberry

Alternative Blackberry Contact Methods

N/A
Avg. Response Time by Email
Skip the wait!
2hours
Avg. Response Time on Twitter
Skip the wait!
N/A
Avg. Response Time on Facebook
Skip the wait!
No Wait
Avg. Response Time on 6ya
Get Instant Help!

How Effective is Blackberry Customer Service?

Issues Resolved
N/A
How often Blackberry resolves issues
N/A
Get better support!
Avg. Call Duration
00:00mins
How long it takes Blackberry to resolve
N/A
Too slow? Fix it now!

Why People are Calling Blackberry

Top Reasons

10%

Product/Service

7%

Account

83%

Other

Reasons customers like you called recently

23 Sep, 2021
15 Sep, 2021
10 Sep, 2021
13 Aug, 2021
02 Aug, 2021
28 Jul, 2021
24 Jul, 2021
22 Jul, 2021

Blackberry: 877-255-2377 Information

Phone Info Details
Phone number to dial 877-255-2377
Call-back avaliable NO
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 2:15pm
Average wait 2 minutes
Alternate methods phone, web, twitter

More Blackberry Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

877-644-8410

N/A

Blackberry Contact Info

Phone Number:
877-255-2377

Email Support:
privacyoffice@blackberry.com

Twitter:
@blackberryhelp

Facebook:
facebook.com/BlackBerry

Blackberry Phone Numbers

Technical Support: 877-644-8410

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Everything you need to know about Contacting Blackberry

BlackBerry is one of the most prominent smartphone sellers in the world. Specializing in secure communications and mobile productivity, BlackBerry customer support receives lots of calls every day.

Best Methods to Contact Blackberry

Blackberry offers various methods for customers to get in touch with their support team. In total, there are two ways to contact Blackberry. These include:

  • Blackberry offers a toll-free number for users to get in touch with a team rep. The best way to contact Blackberry is by dialing 877-255-2377. An alternate number is 877-644-8410 for technical support.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out us.blackberry.com.

Calling BlackBerry Customer Support

Here are some common reasons for people to call BlackBerry customer support:

  • Buying or upgrading a product
  • Tracking order status
  • Technical assistance
  • Requesting repairs
  • Questions related to payment and billing
  • Help with troubleshooting problems

Tips to ensure an effective call with BlackBerry

You can ensure a productive call with BlackBerry and get your issues resolved in no time with the following tips:

  • BlackBerry provides multiple customer support helplines. Make sure to check out their website to get directed to the correct phone number.
  • Have your notepad ready to jot down important points for future reference.
  • Keep all the appropriate information handy. These include the invoice, account details, product serial number, credit/debit card details, etc.
  • If you are seeking technical assistance, keep your mobile or PC handy. Some remote diagnostics work best if you're not using the device for the call. It is advisable to use another phone to connect with the representative.

User Reactions To Calling BlackBerry Customer Service

BlackBerry Wireless ensures user-friendly customer assistance and effective resolution of problems. Except for a few, most users seem content by the service provided.

Issues resolved by a BlackBerry Customer Service Representative

BlackBerry provides optimal solutions to many issues like invoice concerns, technical assistance and purchasing new devices, etc.

What Can't Be Resolved by Phone with BlackBerry Customer Service?

The customer service agent cannot be of much help when it comes to repairs. In the cases of device damage, the user needs to physically ship the product to the company.

Call with BlackBerry Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don't worry. Try the following options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly and help your issue resolve faster when you call again.
  • Contact customer service again. Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may help you.
  • If you're still not satisfied, contact the BlackBerry help forum. This method gives you an extra advantage of recording chat transcripts useful in further escalation of your case.
  • If nothing works, try reaching out to BlackBerry's official Twitter handle.

Contacting Blackberry support or customer service

Blackberry customer support and customer service can be contacted via phone, email, and chat. Like most companies, Blackberry uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Blackberry customer support agents receive basic training to support Blackberry products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Blackberry support agents have templated and scripted answers to common questions. If Blackberry agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Blackberry can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Blackberry uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Blackberry?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Blackberry, 6YA Experts are independent contractors who do not have any access to Blackberry customer information or purchases.

While 6YA Experts can provide effective help on any Blackberry product or service, they do not have access to your Blackberry account and can’t assist with billing, or any non technical issue you have with Blackberry.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Blackberry agents.

What is 6YA’s relationship with Blackberry?

6YA and Blackberry are not related. While 6YA Experts can provide help and support on most Blackberry products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Blackberry!

6ya Experts have helped thousands of users with Blackberry issues

Talk to a Blackberry Expert in seconds!

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Blackberry Contact Info

Phone Number:
877-255-2377

Email Support:
privacyoffice@blackberry.com

Twitter:
@blackberryhelp

Facebook:
facebook.com/BlackBerry

Blackberry Phone Numbers

Technical Support: 877-644-8410

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16 Blackberry Experts are online
what do you need help with ?
16 Blackberry Experts are online
what do you need help with ?
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