Avast Phone Number

866-951-7679

Customer Service

Contact Number

12mins

Average Wait Time

on hold with Avast

Alternative Avast Contact Methods

38hours
Avg. Response Time by Email
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N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Avast Customer Service?

Issues Resolved
11%
How often Avast resolves issues
N/A
Get better support!
Avg. Call Duration
09:49mins
How long it takes Avast to resolve
N/A
Too slow? Fix it now!

Why People are Calling Avast

Top Reasons

29%

Payments and Charges

18%

Activation/Cancellation

11%

Refund

5%

Product/Service

37%

Other

Avast: 866-951-7679 Information

Phone Info Details
Phone number to dial 866-951-7679
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 10:45am
Average wait 12 minutes
Alternate methods phone, web, email

More Avast Contact Information

Contact Information Average Wait Time Avg. Wait Time

Customer Service

https://support.avast.com/

38 hours

New Customers

sales@avast.com

2 hours

Technical Support

855-741-4323

N/A

Technical Support

+61 180-087-5178

N/A

Technical Support

+6 480-067-6791

N/A

Technical Support

+44 800-085-4825

N/A

dpo@avast.com

dpo@avast.com

N/A

Avast Contact Info

Phone Number:
866-951-7679

Email Support:
helpdesk@avast.com

Twitter:
@avast_antivirus

Facebook:
facebook.com/avast

Avast Phone Numbers

Technical Support: 855-741-4323

Technical Support: +61 180-087-5178

Technical Support: +6 480-067-6791

Technical Support: +44 800-085-4825

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Everything you need to know about Contacting Avast

Avast is a software company that provides internet security applications. Avast extends its services to Microsoft Windows, macOS, Android, iOS. Avast has reserved itself the topmost rank in global antivirus companies. It isn’t surprising that Avast receives many customer support requests daily.

Best methods to contact Avast

Avast offers various methods for users to get in touch with customer support. In total, there are three best ways to contact Avast.

  • Avast offers a toll-free number for users across the globe to get in touch with the support team. Dial 866-951-7679. The phone-based customer service is available 24/7. The average waiting time is 14 minutes.
  • You can also mail them through their official email address i.e. helpdesk@avast.com. You can expect a reply within 38 hours.
  • Avast’s Online help desk is available 24*7 for users. You can contact the help desk via support.avast.com.

Calling Avast customer service

Here are some common reasons for people to call Avast Customer Support:

  • Assistance with installation
  • Changing or canceling current subscriptions
  • Billing queries
  • Technical assistance
  • Assistance with using Avast products

Tips for calling Avast Customer Service

For an effective and productive call, follow the steps below:

  • Without a customer service plan, you won’t be able to engage with Avast via phone-based customer support. You’ll have to pay per call if you haven’t upgraded to a premium plan.
  • The phone-based customer support is available 24 hours, 7 days. The best time to call Avast is around 9:30 a.m.
  • Keep the necessary documents with you. Have your billing copies, order details, any form of prior communication for reference while on call.
  • Avast charges separate units for personal and business support categories. There are other support plans that users can pay for. However, if you wish to receive free customer support, you can submit your request at Avast’s online help desk.
  • Keep your device handy if you face technical issues. You’ll be able to troubleshoot with the agent on call.
  • Take notes during the conversation. You may want to refer to these later on.

Customer reactions to calling Avast Customer Service

Users were unhappy with Avast’s inability to provide free phone-based customer support. However, those who had a service plan are satisfied with the support received.

Issues resolved by Avast Customer Service

  • Installation issues
  • Billing issues
  • Technical assistance
  • Helping users get familiar with the product

Issues that can’t be resolved by Avast Customer Service

Incompatibility issues between Avast software and your operating system cannot be resolved by customer service reps. They may suggest workarounds however, they can’t fully help you.

Call with Avast unsuccessful? Follow the steps below

If you can’t seem to resolve your issue through the customer service department. You have other options: -

  • Look through your notes or try to recollect your conversation. Identify areas of miscommunication and point them out during future communications.
  • Call back. The second customer service rep might be more trained and may assist you better. Politely explain your dissatisfaction with the initial resolution.
  • Use other alternatives such as email support or live chat. Live chat is available to premium service members. This gives you a transcript of your communication with the rep.
  • You can also try the community forum and find experienced users who have dealt with similar issues in past.

Contacting Avast support or customer service

Avast customer support and customer service can be contacted via phone, email, and chat. Like most companies, Avast uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Avast customer support agents receive basic training to support Avast products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Avast support agents have templated and scripted answers to common questions. If Avast agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Avast can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Avast uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Avast?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Avast, 6YA Experts are independent contractors who do not have any access to Avast customer information or purchases.

While 6YA Experts can provide effective help on any Avast product or service, they do not have access to your Avast account and can’t assist with billing, or any non technical issue you have with Avast.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Avast agents.

What is 6YA’s relationship with Avast?

6YA and Avast are not related. While 6YA Experts can provide help and support on most Avast products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Avast!

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Avast Contact Info

Phone Number:
866-951-7679

Email Support:
helpdesk@avast.com

Twitter:
@avast_antivirus

Facebook:
facebook.com/avast

Avast Phone Numbers

Technical Support: 855-741-4323

Technical Support: +61 180-087-5178

Technical Support: +6 480-067-6791

Technical Support: +44 800-085-4825

Similar Company Phone Numbers

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8 Avast Experts are online
what do you need help with ?
8 Avast Experts are online
what do you need help with ?
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