Top Reasons
23%
Payments and Charges
9%
Product/Service
7%
Staff
5%
Account
56%
Other
Customer service
Top Reasons
23%
Payments and Charges
9%
Product/Service
7%
Staff
5%
Account
56%
Other
Phone Info | Details |
Phone number to dial | 800-331-0500 |
Call-back avaliable | YES |
Call picked up by a real person | YES |
Department you're calling | Customer service |
Call center hours | Mon-Fri 8am-6pm EST |
Best time to dial | 8:15am |
Average wait | 23 minutes |
Alternate methods | phone, email, facebook, web, twitter |
Deals & Packages Concierge: 888-858-0822
Moving & Address Change Concierge: 877-318-2092
New Customer Concierge: 888-715-3291
New Customers: 800-756-0134
Internet & TV support: 800-288-2020
Government Solutions: 800-288-2747
Bell South Internet: 800-436-8638
Corporate Offices: 210-821-4105
Repairs: 866-577-7726
Business Services: 800-286-8313
Adding New Service: 800-222-0300
West Region Customers: 866-651-4038
California Repair Center: 866-346-1168
Business Accounts: 866-620-6000
Michigan Residents: 888-274-9056
Repairs: 800-246-8464
East Coast Business DSL: 888-321-2375
International Customer Service: 314-925-6925
Connectech Paid Technical Support: 866-294-3464
Customer Service: 800-901-9878
Customer Service: 800-651-1111
Customer Service: 866-241-6567
Customer Service: 866-241-6568
Customer Service: 866-435-3264
Customer Service: 855-288-2727
Customer Service: 408-962-1025
Customer Service: 800-651-5111
Customer Service: 800-772-3140
Customer Service: 866-975-0050
Customer Service: 800-288-9983
Customer Service: 877-782-8870
Enterprise Billing, Payments, New Service And Upgrades: 800-999-5445
Sales U-Verse High Speed Internet: 866-861-6075
Sales U-Verse Tv: 844-827-7057
Sales: Fixed Wireless Internet Service: 877-990-0041
Sales: Fixed Wireless Internet Service: 877-990-0046
AT&T customer support and customer service can be contacted via phone, email, and chat. Like most companies, AT&T uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. AT&T customer support agents receive basic training to support AT&T products and services, and have access to customer information, purchase history, and prior customer support inquiries.
In order to answer customer inquiries, AT&T support agents have templated and scripted answers to common questions. If AT&T agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.
Since AT&T can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, AT&T uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.
6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike AT&T, 6YA Experts are independent contractors who do not have any access to AT&T customer information or purchases.
While 6YA Experts can provide effective help on any AT&T product or service, they do not have access to your AT&T account and can’t assist with billing, or any non technical issue you have with AT&T.
Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from AT&T agents.
6YA and AT&T are not related. While 6YA Experts can provide help and support on most AT&T products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.
6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.
Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.
6ya Experts have helped thousands of users with AT&T issues
Deals & Packages Concierge: 888-858-0822
Moving & Address Change Concierge: 877-318-2092
New Customer Concierge: 888-715-3291
New Customers: 800-756-0134
Internet & TV support: 800-288-2020
Government Solutions: 800-288-2747
Bell South Internet: 800-436-8638
Corporate Offices: 210-821-4105
Repairs: 866-577-7726
Business Services: 800-286-8313
Adding New Service: 800-222-0300
West Region Customers: 866-651-4038
California Repair Center: 866-346-1168
Business Accounts: 866-620-6000
Michigan Residents: 888-274-9056
Repairs: 800-246-8464
East Coast Business DSL: 888-321-2375
International Customer Service: 314-925-6925
Connectech Paid Technical Support: 866-294-3464
Customer Service: 800-901-9878
Customer Service: 800-651-1111
Customer Service: 866-241-6567
Customer Service: 866-241-6568
Customer Service: 866-435-3264
Customer Service: 855-288-2727
Customer Service: 408-962-1025
Customer Service: 800-651-5111
Customer Service: 800-772-3140
Customer Service: 866-975-0050
Customer Service: 800-288-9983
Customer Service: 877-782-8870
Enterprise Billing, Payments, New Service And Upgrades: 800-999-5445
Sales U-Verse High Speed Internet: 866-861-6075
Sales U-Verse Tv: 844-827-7057
Sales: Fixed Wireless Internet Service: 877-990-0041
Sales: Fixed Wireless Internet Service: 877-990-0046