Asus Phone Number

877-339-2787

Customer Service

Contact Number

22mins

Average Wait Time

on hold with Asus

Alternative Asus Contact Methods

59hours
Avg. Response Time by Email
Skip the wait!
N/A
Avg. Response Time on Twitter
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N/A
Avg. Response Time on Facebook
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No Wait
Avg. Response Time on 6ya
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How Effective is Asus Customer Service?

Issues Resolved
16%
How often Asus resolves issues
N/A
Get better support!
Avg. Call Duration
05:07mins
How long it takes Asus to resolve
N/A
Too slow? Fix it now!

Why People are Calling Asus

Top Reasons

16%

Product/Service

6%

Request for Information

4%

Return/Replace

2%

Payments and Charges

72%

Other

Asus: 877-339-2787 Information

Phone Info Details
Phone number to dial 877-339-2787
Call-back avaliable YES
Call picked up by a real person YES
Department you're calling Customer service
Call center hours 24 hours, 7 days
Best time to dial 9:45am
Average wait 22 minutes
Alternate methods phone, chat, web, email

More Asus Contact Information

Contact Information Average Wait Time Avg. Wait Time

Technical Support

812-282-2787

N/A

Technical Support

888-678-3688

N/A

Business Customer Service

844-810-5406

N/A

Business Customer Service

888-606-2787

N/A

Customer Service

888-616-2787

N/A

Customer Service

+8 886-783-6889

N/A

Headquarters

510-739-3777

N/A

Headquarters

+1 905-370-2787

N/A

Headquarters

+52 554-624-2426

N/A

Sales/ Reservations

855-755-2787

N/A

Technical Support

+88 622-894-3447

N/A

edu_help@asus.com

edu_help@asus.com

N/A

b4b@asus.com

b4b@asus.com

N/A

4bopbg@asus.com

4bopbg@asus.com

N/A

privacy@asus.com

privacy@asus.com

N/A

legalcompliance@asus.com

legalcompliance@asus.com

N/A

media@asus.com

media@asus.com

N/A

estore_support@asus.com

estore_support@asus.com

N/A

onlineservice@asus.com

onlineservice@asus.com

N/A

Asus Contact Info

Phone Number:
877-339-2787

Email Support:
asus_cc@asus.com

Twitter:
@ASUSUSA

Facebook:
facebook.com/ASUS

Asus Phone Numbers

Technical Support: 812-282-2787

Technical Support: 888-678-3688

Business Customer Service: 844-810-5406

Business Customer Service: 888-606-2787

Customer Service: 888-616-2787

Customer Service: +8 886-783-6889

Headquarters: 510-739-3777

Headquarters: +1 905-370-2787

Headquarters: +52 554-624-2426

Sales/ Reservations: 855-755-2787

Technical Support: +88 622-894-3447

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Everything you need to know about Contacting Asus

Asus prides itself in manufacturing computer hardware and phones. With a global base of more than 50 million users, Asus receives lots of customer service request calls every day.

Best Methods to Contact Asus

Asus offers various methods for customers to get in touch with their support team. In total, there are four efficient ways to contact Asus. These include:

  • Asus offers toll-free numbers for users to get in touch with a team rep. The best way to contact Asus is by dialing 877-339-2787. Alternate numbers are 812-282-2787 and 888-678-3688 for technical support.
  • The next efficient way to seek support from Asus will be to mail them at their official mail address, asus_cc@asus.com.
  • Asus provides a live chat option to users at http://www.service.asus.com/#!b2c2/c24v6.
  • The support team also offers online help desks and community forums to users for detailed conversations. You can check out vip.asus.com.

Calling Asus Customer Support

Here are some common reasons for people to call Asus customer support:

  • Invoice and payment issues
  • Technical assistance
  • Seeking product details
  • Tracking order status
  • Requesting returns or returns
  • Questions about warranty and repair
  • Help with troubleshooting problems

Tips to ensure an effective call with Asus

  • Asus customer support has separate departments for personal and business divisions. These helplines also have different work timings. Make sure to check out Asus'' official website to connect with the right department.
  • Have your notepad ready to jot down important points for future reference.
  • Keep all the appropriate information handy. These include the invoice, account details, product serial number, credit/debit card details, etc.
  • If you need assistance with technical glitches, keep your device nearby. Some remote diagnostics work best if you''re not using the device for the call. It is advisable to use another phone to connect with the representative.

User Reactions To Calling Asus Customer Service

Customers seem to have a mixed reaction to Asus customer service. While some are content with the service provided, others feel like their issues were not addressed properly by the reps.

Issues resolved by an Asus Customer Service Representative

Customer service agents resolve many issues like invoice and payment issues, order-related questions, tech support, troubleshooting, etc.

What Can''t Be Resolved by Phone with Asus Customer Service?

  • Asus is not accountable for incompatibility issues with third-party hardware, software, or peripheral devices.
  • The customer service also cannot resolve device manhandle and damage issues. If you are dealing with an operating system failure, one may connect with a repair center or phone retailer.

Call with Asus Unsuccessful? Follow the steps below

There are cases where your call may drop or the issue persists, don''t worry. There are still options:

  • Take notes in your call with the representative. If the call hangs up, go through the notes. The information jotted may assist you to explain your concern thoroughly.
  • Contact customer service again. Different service agents have different levels of training, knowledge, and experience. If your first call felt unsatisfactory, try again. The next person may be able to help you.
  • Asus''s website also offers a live chat service for users who didn''t have a productive call earlier. This method gives you the extra advantage of recording chat transcripts useful in further escalation of your case.
  • You can also fire up an email to Asus support email ID available on their support page.

Contacting Asus support or customer service

Asus customer support and customer service can be contacted via phone, email, and chat. Like most companies, Asus uses Call centers manned by agents to answer their customer inquiries. These call centers are located throughout the US and in many cases also India, the Philippines, and other foreign countries. Asus customer support agents receive basic training to support Asus products and services, and have access to customer information, purchase history, and prior customer support inquiries.

In order to answer customer inquiries, Asus support agents have templated and scripted answers to common questions. If Asus agents do not know how to answer specific customer questions, they usually consult a supervisor who received further training.

Since Asus can hire a limited number of support agents in any given time, often customers have to wait on hold until one of the agent is available to take their call. To handle surges in incoming customer support calls, Asus uses Interactive Voice Response Systems (IVR’s) to handle large volume of incoming customer calls. That is one of the reasons why often customers need to wait on hold and talk to automated systems before speaking to a human representative.

How is getting help from 6YA different from Asus?

6YA is a service that connects users who need technical or repair help with a professional Expert over the phone or video. All 6YA Experts have real repair experience and are located throughout the US. The idea behind 6YA is to connect consumers at need with a real technician who is getting paid to take their call. Unlike Asus, 6YA Experts are independent contractors who do not have any access to Asus customer information or purchases.

While 6YA Experts can provide effective help on any Asus product or service, they do not have access to your Asus account and can’t assist with billing, or any non technical issue you have with Asus.

Since 6YA is using a proprietary technology that’s connecting you to Experts in seconds, you will never be placed on hold or talk to virtual response systems. We believe that 6YA Experts can provide professional and unbiased help, which will often be more effective than the scripted and templated answers from Asus agents.

What is 6YA’s relationship with Asus?

6YA and Asus are not related. While 6YA Experts can provide help and support on most Asus products and services, the two companies are not related. 6YA was created because we believe that in many cases, real professionals with years of hands on experience fixing and resolving technical issues can provide better help than call center agents that use virtual answering services and scripted responses.

6YA is able to connect you to a repair Expert in seconds through the robust technology it created. We use several algorithms to identify the best Expert who can assist with your particular issue, get them on the phone, and then connect you so you are never placed on hold. We strongly believe that customers who encounter technical challenges or issues operating their products should not endure more stress and friction before getting help. On the other hand, there are so many professional repairmen with decades of experience who can help so many customers such as yourself and generate extra cash along the way.

Our mission is to help people solve everyday problems by using technology to simplify our lives rather than add more friction.

Don’t waste time trying to contact Asus!

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Asus Contact Info

Phone Number:
877-339-2787

Email Support:
asus_cc@asus.com

Twitter:
@ASUSUSA

Facebook:
facebook.com/ASUS

Asus Phone Numbers

Technical Support: 812-282-2787

Technical Support: 888-678-3688

Business Customer Service: 844-810-5406

Business Customer Service: 888-606-2787

Customer Service: 888-616-2787

Customer Service: +8 886-783-6889

Headquarters: 510-739-3777

Headquarters: +1 905-370-2787

Headquarters: +52 554-624-2426

Sales/ Reservations: 855-755-2787

Technical Support: +88 622-894-3447

Similar Company Phone Numbers

Q Link Phone NumberAsurion Phone NumberVirgin Mobile Phone NumberQwest Phone NumberNet 10 Wireless Phone Numberrogers wireless Phone Number
17 Asus Experts are online
what do you need help with ?
17 Asus Experts are online
what do you need help with ?
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